Mexglx
Level 1 (0 points)

Q: My work issued iphone won't restore the backup. New password twist!

My work issued iphone won't restore the backup. I get an error that my password is wrong. I tried variations of all recent passwords. Checked various threads and saw one that suggesting to use the "Change Password" feature under "Encrypt iPhone Backup" as a faster way to find your password. After a few wrong attempts I then successfully changed my backup password and wrote it down!!

 

Now when I tried to restore my backup with my shiny new password I get the same error that "iTunes could not restore the iPhone "my iphone" because the password was incorrect"  The "Encrypt iPhone backup" option is checked and grayed out. I assume the fact its grayed out means its a policy set by my company. I cannot uncheck the "Encrypt iPhone Backup" option. My company IT helpdesk can't help me as they say they don't set a password or force its encryption. The phone has Mobile Iron 5.7.4 app installed as a corporate requirement.

 

Any ideas? I am using iOS 6.1.3 and I will not update it to iOS 7 since I cannot restore my backup. Learned this the hard way when it wouldn't restore after the iOS 5 to iOS 6 update. I have an iPhone 4s.

 

Thank you,

iPhone 4S, iOS 6.1.3, Mobile Iron 5.7.4 installed

Posted on Dec 16, 2013 9:29 AM

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Mexglx

Q: My work issued iphone won't restore the backup. New password twist!

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  • by Bonesaw1962,

    Bonesaw1962 Bonesaw1962 Dec 16, 2013 1:05 PM in response to Mexglx
    Level 4 (1,260 points)
    Dec 16, 2013 1:05 PM in response to Mexglx

    This is a problem.  We also set a policy which requires users create a backup password.  That way if they salvage their computer, someone that buys it at the Thrift store won't be able to access what might be company data.  The problem is that the password is only required one time, when the initial backup is made, and it might be a year or more before you need to use it to do a restore.  Here is an article which may help out...at least with some ideas on password ideas...http://support.apple.com/kb/TS5162

     

    If you can't remember it, you can always transfer your content to your computer, music, apps, photo's etc, then setup the device as new and transfer the content back.  This won't allow you to get various settings, and points on games, etc, but at least you will have the really really important stuff.  If you are connected to an enterprise mail server, that will restore all of your mail, contacts and calendar.