Computer scams
Recently my mother who is 90 was a victim of a computer scam. She was told on the phone that
she had to type in certain things into the computer and then pay $499 to prevent it from crashing.
She didn't give them her password but she did type in somethings which she doesn't remember
but I suspect that the hackers who claimed to be from Microsoft in India may now be able to control
her computer remotely. I have been receiving spam e-mails from her e-mail address but she hasn't
initiated any of the e-mails. She has a Gateway Intel computer and I have a MAC. Is my computer
vulnerable to any viruses that may come from her computer? What kind of technical help should she
seek in order to get rid of her present problem? I assume the hackers will send spam to all of the
people in her book. Luckily she didn't give them any financial info and doesn't do any online banking
but I I guess if she ever used a credit card to buy something, that can be picked up by the hackers.
Although she didn't give them her password, should she have her password changed? Any advice
would be greatly appreciated.