apollo5437
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Q: Cannot view account under cell data or access data

I've had my ipad for about two tyears now and this is the first hiccup that's crossed me. Everytime I attempt to view the account it just says connection failed, the connection to the server was lost please try again later. And whenever I try my email it says could not activate cell data network. I know this is probably a problem for verizon but they told me to call apple, so I'm not sure who to believe at this point.

iPad 2, iOS 7.0.4

Posted on Dec 16, 2013 1:03 PM

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apollo5437

Q: Cannot view account under cell data or access data

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  • by sterling r,Helpful

    sterling r sterling r Dec 18, 2013 8:33 AM in response to apollo5437
    Community Specialists
    Dec 18, 2013 8:33 AM in response to apollo5437

    Hello Apollo,

     

    It sounds like you need some help troubleshooting the cellular data connection on your iPad. Take a look at the troubleshooting from this article named:

    iPad (Wi-Fi + Cellular Models): Troubleshooting a cellular data connection

    http://support.apple.com/kb/TS4249

    1. Check for a carrier settings update:
      1. Make sure your device is connected to the Internet.
      2. Tap Settings > General > About.
      3. If an update is available, you'll be asked if you want to install it. Tap Update.
    2. Update your iPad with the latest version of iOS.
    3. Toggle the Cellular Data setting off and on under Settings > Cellular Data.
    4. Restart your iPad.
    5. Tap Settings > General > About. Locate the Carrier entry and make sure that your carrier is correct.
    6. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Cellular Data > SIM PIN.
    7. Make sure you're in an area of good coverage. If the cellular data connection works in another area, contact your carrier to report the original affected area.
    8. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
    9. Restore the iPad as new.

    If none of the above steps resolves the issue, make an appointment at an Apple Retail Store, contact your carrier, or contact AppleCare to troubleshoot further.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling