HELP!!!! - "Your Apple ID has been disabled"

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Level 1

0 points

HELP!!!! - "Your Apple ID has been disabled"

When I try to download and install an app on my iphone 5, I am getting the following message. "Your Apple ID has been disabled".. I went through the iphone settings and used iforgot to reset/change my applie ID. After the reset/change I could go via my PC and sign on to the Apple Store but I am still not able to download and install an app on my iphone 5. I still get the message "Your Apple ID has been disabled". Does anyone have a fix for me?

iPhone 5, iOS 7.0.4

Posted on Dec 16, 2013 1:19 PM

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Answer 1

PhilipRoy

Level 3

897 points

Dec 16, 2013 3:46 PM in response to arbiehomes

When iTunes provides the user with the message that your apple id has been disabled this is giving the user the message that for whatever reason the apple id login has been disabled from using the itunes store or app store.

Please contact apple support at 800MYAPPLE and ask for itunes support to enable your apple id. IF there is an issue with an outstanding balance with the itunes store you will be asked to take care of this prior to having your apple id login in enabled. You will not know specifically what the issue is until you contact the itunes store.

Good luck.

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Answer 2

arbiehomes Author

Level 1

0 points

Dec 16, 2013 4:11 PM in response to arbiehomes

Got my answer. I had a security issue where someone had used my Apple ID and password to buy apps and I had been disabled. I had to call security Security first for them to check me out and then they transferred me to Apple Store who enabled me.

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