HT204621: Troubleshooting wireless mouse and keyboard issues

Learn about Troubleshooting wireless mouse and keyboard issues
azizkassam

Q: My mouse doesn,t responce to the moment. Looks like computer FREEZE. any answer for that IMAC wireless mouse. Responce URGENTLY., i am writing this from my old desk top commuter.

My wireless mouse not responding-up/down nor side ways. Looks computer FREEZE

iMac, iOS 7

Posted on Dec 16, 2013 2:30 PM

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Q: My mouse doesn,t responce to the moment. Looks like computer FREEZE. any answer for that IMAC wireless mouse. Responce URGENTLY., ... more

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  • by sheila_m.,

    sheila_m. sheila_m. Dec 18, 2013 6:49 AM in response to azizkassam
    Community Specialists
    Dec 18, 2013 6:49 AM in response to azizkassam

    Hello Aziz,

     

    Thank you for the details of the issue you are experiencing with your wireless mouse.  I found a couple of resources I recommend. 

     

    First, I recommend reviewing these troubleshooting tips:

    Mouse doesn't scroll up or down or side to side

    • For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
    • Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
    • For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
    • Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
    • Navigating moves from page to page in a document or internet browser unlike scrolling.

     

    Mouse does not track as expected (jittery, jumpy, slow, fast).


    The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:

    • Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

     

    Mouse buttons do not work as expected.


    The Mouse preference pane allows users to customize the mouse features to meet their needs.

    • Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
    • Try using a different surface to see if the tracking improves.
    • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
    • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.

    Troubleshooting wireless mouse and keyboard issues

    http://support.apple.com/kb/TS3048

     

    If the issue persists after following those steps, I recommend the article below to troubleshoot Bluetooth connections.  I suggest reviewing the section titled "Top troubleshooting tips," but step 9 specifically stands out to me for the issue you described:

     

    9. Restart your computer

    Sometimes a simple restart of your Mac is all it takes to get things running smoothly again. You may also want to try resetting your computer's PRAM and NVRAM.

    Bluetooth Quick Assist

    http://support.apple.com/kb/ht1153

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.