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Igrant2321

Q: Setting up my Apple TV

Hey there, just bought a Apple TV. When I set it all up for the first time today and switched it on the TV screen went Green displaying the Apple logo, and then went black with the message. No signal. Can you advise please.  Thank Iain

Apple TV

Posted on Dec 16, 2013 3:54 PM

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Q: Setting up my Apple TV

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  • by Brian Cook4,

    Brian Cook4 Brian Cook4 Dec 17, 2013 9:09 AM in response to Igrant2321
    Level 4 (1,964 points)
    Dec 17, 2013 9:09 AM in response to Igrant2321

    Is this a used ATV?  Sounds like it is set for TV resolution other than the one you have.  You need to try to reset the video settings.  Try holding the menu button down while pushing and holding the down selector on the remote.  That should restart it and let you change the video settings.

  • by Igrant2321,

    Igrant2321 Igrant2321 Dec 17, 2013 3:25 PM in response to Brian Cook4
    Level 1 (0 points)
    Dec 17, 2013 3:25 PM in response to Brian Cook4

    yeah Brain, it was a refurb i bought from apple.com.

    I tried the reset but that does not seem to have worked, still the same is happening, even tried on a diffrent TV and diffrent HDMI cable but still the same

  • by Brian Cook4,

    Brian Cook4 Brian Cook4 Dec 17, 2013 10:55 PM in response to Igrant2321
    Level 4 (1,964 points)
    Dec 17, 2013 10:55 PM in response to Igrant2321

    Did it restart when you held those buttons down for 10 seconds?

  • by Igrant2321,

    Igrant2321 Igrant2321 Dec 23, 2013 1:31 AM in response to Brian Cook4
    Level 1 (0 points)
    Dec 23, 2013 1:31 AM in response to Brian Cook4

    Sorry for the delay, I got the ATV for my dad, so I was trying to ask him for the phone to try things, now that Iam with him, I can try it.

    I have done the reset on, and it did reset, the light blinked, but when it restarted it was just the same, green screen with the apple logo,

     

    Can you think of anything else.

     

    Thank

    Iain