3 Replies Latest reply: Dec 16, 2013 6:42 PM by Linc Davis
enos Level 1 Level 1

I have had to 'Force Quit' Mail since installing Mavericks. Apple has not been able to tell me why.

iMac Intel, Mac OS X (10.5.2), 24'' iMac, Time Capsule, iPhone, iPod.
  • CT Level 6 Level 6

    Something is wrong.

  • Donald Morgan Level 6 Level 6


    Configuring Mail for your email account

    One of the 2 of these should point you in the right direction.

    Go to your black apple and see if this doesn't fix your issue this is a new update for mail problems.

    Update Software.

  • Linc Davis Level 10 Level 10

    Please follow these directions to delete the Mail "sandbox" folders. In OS X 10.9 there are two sandboxes, while in earlier versions there is only one.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:


    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with this line:



    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.