when i try to download music i get security questions that dont belong to me why is that

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Level 1

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when i try to download music i get security questions that dont belong to me why is that

when i try to download music on i tunes i get security questions that dont belong to me. when i call Apple i get a recording that is no use to me. you would think that they wound want my money considering that ive been buying music from them for years now. they just give me the runaround. ive been having this problem since i got the new computer. its allmost been a month. i might have to buy music from the store from now on. whose security questions are they. how did i get them. why does it matter im not stealing music anyway. i didnt have security question when i had my first computer.why now.

Posted on Dec 16, 2013 5:28 PM

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Answer 1

King_Penguin

Level 10

334,336 points

Dec 17, 2013 1:05 AM in response to smiley59

The questions are asked on the first purchase from a new computer or device, they are there for security e.g. if someone gets your iTunes account and password then they won't be able to purchase items from your account on their own computer without knowing your answers.

If you don't know the axnswers then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312 (if you've never set their answers then does that let you set them ?)

If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

Contacting Apple about account security : http://support.apple.com/kb/HT5699

When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

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