Mfri1588

Level 1 (0 points)

Q: itunes and iphone4s troubles!

every time i plug my iphone 4s into itunes it starts the 6 steps of backing it up and as soon as it finishes step 2 of 6, itunes says "itunes has stopped working" and it can never find a solution!?!?!?

Posted on Dec 16, 2013 8:34 PM

I have this question too

Q: itunes and iphone4s troubles!

All replies

Helpful answers

by jason269,

jason269 Dec 19, 2013 1:26 PM in response to Mfri1588
Community Specialists

Dec 19, 2013 1:26 PM in response to Mfri1588

Hi, Mfri1588.

Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.

iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219

iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717

Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123

Cheers,

Jason H.
Reply options

Link to this post