Apple TV won't turn on, respond, or appear in iTunes after update—Help!

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Level 1

9 points

Apple TV won't turn on, respond, or appear in iTunes after update—Help!

The update didn't fully finish, I believe, and eventually I think the Apple TV turned off. Now it won't turn on on respond in any way.

I've tried plugging it into iTunes with micro USB, several times. Never shows up. It doesn't light up at all no matter waht i do... Whattt should I do?

Thanks!

MacBook Pro, OS X Mountain Lion (10.8.1), MBP 5,2, 2.8GHz Core 2 Duo, 8GB Ram

Posted on Dec 16, 2013 8:26 PM

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Answer 1

Best reply

Winston Churchill

Level 10

122,487 points

Dec 17, 2013 4:06 AM in response to CptGabok

Check that you have correctly followed the instructions for your model of Apple TV.
If not already, try using a powered USB port.
Repeat the process but this time try connecting the cable while iTunes is closed.
Repeat the process with another cable.
Try restoring the Apple TV on another computer in another location.

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Answer 2

CptGabok Author

Level 1

9 points

Dec 17, 2013 11:28 PM in response to Winston Churchill

Wow, thank you. My cable wasn't working apparently, which is weird because it had been working fine on my external HD last I used it. So, thank you for suggesting the obvious, which forced me to begrudginly find another cable and have it all work much to my dismay.

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Answer 3

Dec 15, 2014 10:11 AM in response to CptGabok

Tried all the suggestions including changing the micro USB cord. Nothing works. Wow Thanks Apple.

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