cannot remove older version of itunes as i cannot locate a valid itunes64.msi file

Question

paulomay Author

Level 1

0 points

cannot remove older version of itunes as i cannot locate a valid itunes64.msi file

contacted itunes support but they cannot help with a windows problem

i cannot open/remove or install itunes

tried opening the install package as an administrator with no success

everytime i try to open itunes i get the message

"the file iTunesLibrary.itl cannot be read because it was created by a newer version of itunes"

everytime i try to install/remove itunes i get the message

"the feature you are trying to use is on a network resource that is unavailable

Click OK to try again, Or enter an alternate path to a folder containing the installation package

iTunes64.msi in the box below"

I've searched my whole computer for the only matching file i had and this does not work

Help would be greatly appreciated, thanks in advance

Windows 7

Posted on Dec 17, 2013 5:31 AM

Reply

Answer 1

Best reply

b noir

Level 9

72,324 points

Dec 17, 2013 10:56 AM in response to paulomay

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Reply