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User profile for user: 60watt
60watt Author
User level: Level 1
0 points

MacBook Pro Restarts: How have people fared in getting apple to fix this?

So, I have had trouble with my mid-2010 MacBook Pro restarting because of a problem: black screen, restart, then white screen with the "problem" notice. I have read all the threads and problems that people have been having, and everything points to the video card or logic board.


I have brought my computer to the Apple store twice now for this same issue, once within the three year repair window, and most recently a few months beyond that deadline. The first time I was led to believe that it was the RAM, and I replaced (and upgraded) the RAM through Crucial (their recommended RAM), and replaced the HD as well. It continued to happen, though having a child decreased my screen time and thus decreased its instances to have some of that fade in my memory. After some more heavy use, and multiple restarts during one session, I once again replaced my HD (because I hadn't learned anything apparently), and upgraded to Mavericks. 35 seconds into my first session after a day of restoring my computer, it restarted and I scheduled an appt at the Apple store.


They took my computer, ran tests on the RAM and the video card, and after about a week told me that it must be a software issue. They reset (took out and reinstalled) my new HD and my RAM, and gave a full reinstall of Mavericks. I brought it home and rebuilt my HD using Time Machine, avoiding anything system-level and bringing over only apps, music, photos and documents. And... it persisted. I have since used process of elimination, swapping out my RAM, to learn that it is indeed not the RAM... its something in this computer.

After that long story, what do you recommend for my next trip to the Apple store? Can anyone point to a good approach, or an additional point of contact, to help me get this thing fixed for free? I did bring it in within the 3-year window, they just mis-diagnosed it. They seemed to suggest that their hands were tied... I saw there was some mention of people having success outside the 3-year window and I would love to know how.


Many thanks.

MacBook Pro, iOS 7.0.4, Mid-2010 2.53 GHz Core i5

Posted on Dec 17, 2013 6:15 AM

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6 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Dec 17, 2013 2:39 PM in response to 60watt

If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

Launch the Console application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select the most recent panic report (with a name that begins with "Kernel" and ends in ".panic") under the heading System Diagnostic Reports on the left. If you don't see that heading, select


View ▹ Show Log List

from the menu bar. Post the entire contents of the report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post any other kind of diagnostic report, such as a hang report.

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User profile for user: 60watt
60watt Author
User level: Level 1
0 points

Dec 19, 2013 6:40 PM in response to Linc Davis

Anonymous UUID: XXXX



Mon Dec 16 22:02:28 2013

panic(cpu 2 caller 0xffffff7f8a821fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80a9cef000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 2), Frame : Return Address

0xffffff8011ce36c0 : 0xffffff8009a22f69

0xffffff8011ce3740 : 0xffffff7f8a821fac

0xffffff8011ce3810 : 0xffffff7f8ab8653d

0xffffff8011ce38d0 : 0xffffff7f8ac52d9e

0xffffff8011ce3910 : 0xffffff7f8ac52dfc

0xffffff8011ce3980 : 0xffffff7f8aecc5be

0xffffff8011ce3ab0 : 0xffffff7f8ac76d41

0xffffff8011ce3ad0 : 0xffffff7f8ab8d08d

0xffffff8011ce3b80 : 0xffffff7f8ab8abae

0xffffff8011ce3d80 : 0xffffff7f8ab8bc19

0xffffff8011ce3e60 : 0xffffff7f8ab371e2

0xffffff8011ce3eb0 : 0xffffff7f8b1cb66c

0xffffff8011ce3f00 : 0xffffff7f8b1ca55e

0xffffff8011ce3f20 : 0xffffff8009a4a15a

0xffffff8011ce3fb0 : 0xffffff8009ad6aa7

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8a814000->0xffffff7f8a826fff

dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8a2b9000

dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f89ff7000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a76e000

dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8a80f000

com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8ab35000->0xffffff7f8ada3fff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a801000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a76e000

com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8ada4000->0xffffff7f8b050fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8ab35000

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000

com.apple.driver.AGPM(100.14.11)[087FCB18-55FA-300E-9D22-DDE636C74BE1]@0xffffff 7f8b1c9000->0xffffff7f8b1dafff

dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89ffe000

dependency: com.apple.driver.IOPlatformPluginFamily(5.5.1d27)[C86803C1-60BC-386D-9C54-2E6D7 4CCEA74]@0xffffff7f8a7d7000

dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8a801000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8a76e000

dependency: com.apple.AppleGraphicsDeviceControl(3.4.12)[C171C5AF-1BB6-385A-A4DB-3ED5626711 1E]@0xffffff7f8b1c5000



BSD process name corresponding to current thread: kernel_task



Mac OS version:

13A603



Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide: 0x0000000009800000

Kernel text base: 0xffffff8009a00000

System model name: MacBookPro6,2 (Mac-F22586C8)



System uptime in nanoseconds: 102572696554101

last loaded kext at 101798751902931: com.apple.driver.AppleBluetoothMultitouch 80.14 (addr 0xffffff7f8b250000, size 73728)

last unloaded kext at 99271946098473: com.apple.driver.AppleMultitouchDriver 245.13 (addr 0xffffff7f8b23a000, size 90112)

loaded kexts:

com.apple.driver.AppleBluetoothMultitouch 80.14

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.2.0f6

com.apple.driver.AppleUpstreamUserClient 3.5.13

com.apple.driver.AGPM 100.14.11

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.GeForceTesla 8.1.8

com.apple.driver.AppleIntelHDGraphics 8.1.8

com.apple.driver.AppleHDA 2.5.2fc2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleMikeyDriver 2.5.2fc2

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleLPC 1.7.0

com.apple.driver.AppleMuxControl 3.4.12

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleIntelHDGraphicsFB 8.1.8

com.apple.driver.AppleMCCSControl 1.1.12

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBCardReader 3.3.5

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleIRController 325.7

com.apple.iokit.SCSITaskUserClient 3.6.0

com.apple.driver.XsanFilter 404

com.apple.BootCache 35

com.apple.iokit.IOAHCIBlockStorage 2.4.0

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9

com.apple.driver.AirPort.Brcm4331 700.20.22

com.apple.driver.AppleUSBHub 650.4.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.driver.AppleFWOHCI 4.9.9

com.apple.driver.AppleAHCIPort 2.9.5

com.apple.driver.AppleUSBEHCI 650.4.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 2.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.0

com.apple.driver.AppleACPIEC 2.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0

com.apple.security.quarantine 3

com.apple.nke.applicationfirewall 153

com.apple.driver.AppleIntelCPUPowerManagement 216.0.0

com.apple.driver.AppleMultitouchDriver 245.13

com.apple.driver.AppleBluetoothHIDKeyboard 170.15

com.apple.driver.IOBluetoothHIDDriver 4.2.0f6

com.apple.driver.AppleHIDKeyboard 170.15

com.apple.iokit.IOSurface 91

com.apple.iokit.IOSerialFamily 10.0.7

com.apple.AppleGraphicsDeviceControl 3.4.12

com.apple.iokit.IOBluetoothFamily 4.2.0f6

com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8

com.apple.nvidia.classic.NVDAResmanTesla 8.1.8

com.apple.driver.DspFuncLib 2.5.2fc2

com.apple.vecLib.kext 1.0.0

com.apple.iokit.IOAudioFamily 1.9.4fc11

com.apple.kext.OSvKernDSPLib 1.14

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.driver.AppleHDAController 2.5.2fc2

com.apple.iokit.IOHDAFamily 2.5.2fc2

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IONDRVSupport 2.3.6

com.apple.driver.AppleGraphicsControl 3.4.12

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.5.1d27

com.apple.driver.AppleSMBusController 1.0.11d1

com.apple.iokit.IOGraphicsFamily 2.3.6

com.apple.driver.AppleSMC 3.1.6d1

com.apple.kext.triggers 1.0

com.apple.driver.AppleHIDMouse 180.9

com.apple.driver.AppleUSBMultitouch 240.6

com.apple.iokit.IOUSBMassStorageClass 3.6.0

com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0

com.apple.iokit.IOUSBHIDDriver 650.4.4

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.driver.AppleUSBMergeNub 650.4.0

com.apple.driver.AppleUSBComposite 650.4.0

com.apple.iokit.IOAHCISerialATAPI 2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b4

com.apple.iokit.IO80211Family 600.34

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOUSBUserClient 650.4.4

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.driver.AppleEFINVRAM 2.0

com.apple.iokit.IOAHCIFamily 2.6.0

com.apple.iokit.IOUSBFamily 650.4.4

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.TMSafetyNet 7

com.apple.security.sandbox 278.10

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOReportFamily 21

com.apple.driver.DiskImages 371.1

com.apple.iokit.IOStorageFamily 1.9

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 2.0

com.apple.iokit.IOPCIFamily 2.8

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



System Profile:

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 4 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464D52

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: TOSHIBA MQ01ABD100, 1 TB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: Built-in iSight

USB Device: IR Receiver

Thunderbolt Bus:

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Dec 19, 2013 6:49 PM in response to 60watt

You have the MacBookPro6,2, the Edsel of Macs. It has a defective logic board that may be covered by this recall program:

MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue.

Print the first page of the panic report, and the support page linked above, and bring them with you.

Note that the recall only applies within three years of purchase. After that, Apple may refuse the service. In that case, you may be quoted a price of about $300 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

The model was discontinued in February 2011, so the replacement program will be ending soon. Some units may have been sold by Apple as refurbished after that date.

Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.



Sometimes the replacement part is also defective, so be prepared for that possibility.

If it's too late for your unit to be repaired under the program, and you don't want to pay for a new logic board, you may be able to stop the panics by disabling automatic graphics switching.

*An SSD doesn't need to be zeroed.

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User profile for user: 60watt
60watt Author
User level: Level 1
0 points

Dec 19, 2013 7:25 PM in response to Linc Davis

Thank you for your help Linc. I have turned off Automatic Graphics Switching - perhaps that will help.


I am outside of the 3-year window by a few months. I explained my situation in my fist post - I had brought it in once within the 3-year window and they said it was probably bad RAM. I replaced the RAM and the HD, and it continued. I brought it back about a month ago (outside the 3-year window) and they ran a battery of tests on it for almost a week. Their conclusion was a "software problem," and they erased it and gave it back to me. One day after finally getting all my data back on, it began happening again.


What I'd love to know is whether people have had success getting apple to fix it outside of the 3-year window. Perhaps I can make my case about the earlier mis-diagnosis?


Does anybody have any stories of success? Any additional points of contact at Apple that might help?


Many thanks.

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MacBook Pro Restarts: How have people fared in getting apple to fix this?

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