1 Reply Latest reply: Dec 19, 2013 2:04 PM by mario49
meansy Level 1 Level 1 (0 points)

I have a group text with 2 friends. One used to have an iPhone, but switched to a different smart phone. Since she switched, my messages in the group are not going to her. My iPhone keeps sending the group messages as iMessage, which she cannot receive. Help!

 

I've tried updating my software, deleting her contact and re-adding it, rebooting the phone...nothing works! When I text her privately, the message attempts to go as iMessage and eventually goes as text.


iPhone 5, iOS 7.0.4
  • mario49 Community Specialists Community Specialists (3,045 points)

    Hello meansy,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/TS2755

     

    • If they plan on transferring their SIM card or phone number from an iPhone to a device that does not support iMessage, turn off iMessage in Settings > Messages first. If they do not, other iOS devices may continue to try to send a message using iMessage first, instead only using SMS or MMS.

     

    Best of luck,

    Mario