HT201359: How iTunes Store purchases are billed

Learn about How iTunes Store purchases are billed
Knetasha
Level 1 (0 points)

Q: If I didnt authorize the payment how do i get the money back. I do not use itunes

I didn't authorize a payment for itunes. I do not use itunes. 12.88 was taken out of my account. How do i get the money back?

iPhone 5s

Posted on Dec 17, 2013 7:38 AM

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Knetasha

Q: If I didnt authorize the payment how do i get the money back. I do not use itunes

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  • by varjak paw,

    varjak paw varjak paw Dec 17, 2013 7:44 AM in response to Knetasha
    Level 10 (169,890 points)
    Dec 17, 2013 7:44 AM in response to Knetasha

    First, log into your iTunes Store account and see if the purchases are reflected in the Purchase History.

     

    http://support.apple.com/kb/HT2727

     

    If they are and you're sure you or someone you know didn't make the purchase, immediately change the password to your iTunes Store account, making sure it's not something easily guessed or looked up. Then go here:

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store. 

     

    If the charges are not reflected in the Purchase History, then it's most likely a fraudulent charge to your credit card directly rather than an unauthorized purchase through your iTunes Store account and it will be up to your bank to handle.

     

    Regards.