Having issues with profile manager on 10.9 loosing users/device assignments.

Question

Having issues with profile manager on 10.9 loosing users/device assignments.

I'm having issues with profile manager on 10.9 loosing users/device assignments. Luckly I only have arround 70 devices added so far. The first time it happened I thought it was just a freak thing, but it has just happened again. What I find weird is nothing on the server was changed, no devices added. So when this happens my users phones lose access to email, because I'm using variables, which rely on the user being assigned to the device. Anyone know how to fix this, and if not. Does anyone know how to backup and restore just profile manager in 10.9. Thanks.

Mac mini, OS X Mavericks (10.9)

Posted on Dec 17, 2013 12:36 PM

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Answer 1

Dec 17, 2013 4:02 PM in response to itsoftwaremgr

I enabled all users in my AD "Domain Users" group access to "Profile Manager". I had also initially enabled "Profile Manager" access for a few individual users. Those users did not loss the device assignments. I'm not absolutely sure why/if allowing access for a group is causing this issue. Enabling access for each person would be very time consuming.... Maybe adding access to the individual users is importing that user into OD?

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Answer 2

Tjebjerg

Level 1

0 points

May 7, 2014 12:30 AM in response to itsoftwaremgr

Hi itsoftwaremgr.

Did you ever find a solution for this issue?

I'm having the same issue at a customer right now..

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Answer 3

VBCSD

Level 1

8 points

May 15, 2015 5:46 AM in response to Tjebjerg

I'm having this issue as well.

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Answer 4

May 21, 2015 10:17 AM in response to itsoftwaremgr

In my experience, this can happen with older versions of Profile Manager when the directory server (either AD or OD) becomes inaccessible to the OS X Server machine. The last Server 3.2 version improved this considerably, but it seems the best setup for this is Server 4 (on 10.10 Yosemite). If you're not using the latest Server 3.2 version (not sure if it's 3.2.1 or there is a 3.2.2), you should definitely upgrade to that. However, if you can, I would recommend upgrading your server to Yosemite and Server 4.1.

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Answer 5

Nov 16, 2015 5:38 PM in response to mscott_mdm

Just Started having this issue the other day. Running 10.10.5, Server 5. I'll be checking the logs tomorrow. But anything I should look for? Only difference in my set up with itsoftwaremgr that I can see would be operating out of my Company DMZ, but had it there before this issue popped up without issue. Please, ideas?

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