happyhips
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Q: with a new iMac i can't print wirelessly to my existing HP or Epson printers.  They currently work thru wireless network with my windows desktop.  Both printers get the same error: printing job not accepted.  They appear ro be recognized by the Mac. Help!

I've looked at many threads and tried suggestions from this site with no success.    Neither printer (HP 1010 and Epson Artisan 810) are Airprint supported.  in checking the printers via the imac in System Preferences the printer 'kind' is listed as Airprint.  I've tried to change with no success.   So yes- I need some experts help and suggestions!

iMac (21.5-inch, Late 2013), OS X Mavericks (10.9)

Posted on Dec 17, 2013 2:41 PM

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happyhips

Q: with a new iMac i can't print wirelessly to my existing HP or Epson printers.  They currently work thru wireless network with ... more

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  • by sterling r,

    sterling r sterling r Dec 19, 2013 2:28 PM in response to happyhips
    Community Specialists
    Dec 19, 2013 2:28 PM in response to happyhips

    Hello HappyHips,

     

    It sounds like you are getting this error message when trying to print to a Wi-Fi printer. I want to recommend the troubleshooting in this article named:

    Troubleshooting printer issues in OS X

    http://support.apple.com/kb/TS3147

    1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
    2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
    3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
    4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
    5. Delete the affected printer, then add the printer again.

    If the issue persists, try these additional steps:

    1. Reset the printing system, then add the printer again.
    2. If the issue still persists, reset the printing system again.  Download and install your printer's drivers. Then, add the printer again.
    3. Contact the printer vendor or visit their website for further assistance.

     

    Thank you for using Apple Support Communities.

    Regards,

    Sterling