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Ransamfromzwe

Q: Disk slot not holding disks

Disk slot not holding disks for IMAC Mid 2010.

iMac (21.5-inch Mid 2010), OS X Mountain Lion (10.8.5)

Posted on Dec 18, 2013 1:59 AM

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Q: Disk slot not holding disks

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  • by sterling r,

    sterling r sterling r Dec 20, 2013 11:59 AM in response to Ransamfromzwe
    Community Specialists
    Dec 20, 2013 11:59 AM in response to Ransamfromzwe

    Hey there Ransam,

     

    It sounds like your disk drive keeps ejecting disks when you insert them. I recommend these troubleshooting steps from the article named:

    Apple Computers: Troubleshooting the slot-loading SuperDrive

    http://support.apple.com/kb/HT2801?viewlocale=en_US

    Accepts discs but they don't mount or are automatically ejected

    1. Make sure the drive is not placed upside down. The aluminum enclosure should be facing up as shown in section 1.
    2. Check the disc's surface for scratches and dirt, since these things can prevent the disc from appearing on the desktop.
    3. Connect the MacBook Air SuperDrive directly to the computer's USB port instead a USB hub.
    4. Reset the System Management Controller (SMC).
    5. Ensure your drive can read the specific type of disc being used. The System Profiler or System Information may provide additional information regarding what media your computer supports.
      • OS X Snow Leopard v10.6 or earlier: Open Apple System Profiler by choosing "About this Mac" from the Apple () menu. Then, click More Info.
      • OS X Lion v10.7 and later: Click the Apple () menu and then hold down the Option key. Choose System Information from the menu.
    6. If the disc continues to not be recognized, contact Apple or an Apple Authorized Service Provider, or make an appointment with an Apple Retail Store.

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling