"cannot be synced. An unknown error has occured. (13019)"

Question

"cannot be synced. An unknown error has occured. (13019)"

When I connect my iPod touch to iTunes there are several songs and videos that are apparently on my iPod (it says they're on the device). Then when I go on my iPod, they aren't there. I tried syncing but everytime I try to do so it says "Cannot be synced. An unknown error has occured. (13019)" I've tried restarting my computer, restarting the iPod, using a different computer, everything. Oh, and I put 96 new songs onto the iPod via iTunes successfully last night. Help!?

iPod touch (2nd generation), iOS 3.1.3

Posted on Dec 18, 2013 3:48 PM

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Answer 1

jeremy_v

Community Specialist

Dec 20, 2013 12:50 PM in response to breakingbenjamin27

Hi breakingbenjamin27,

Thanks for visiting Apple Support Communities.

If you see an "error 13019" when trying to sync content to your iPod touch, be sure to try these steps:

The error will most commonly occur while syncing music. This issue can be resolved by following these steps:

Select the device name in iTunes under Devices.

Click the Music tab and under the Sync music option, choose Selected playlists.

Deselect the Voice Memos playlist.

Click Apply and then click Sync.

If the above steps do not resolve the issue, check the device and the iTunes library for duplicate voice memos. If you find any duplicate voice memos, delete the duplicates and then sync.If those steps do not resolve the issue, then follow these steps:

Select the device name in iTunes under Devices.

Click the Music tab and deselect the Sync Music option.

Click Apply and then click Sync.

After the sync is complete, reselect the Sync Music option.

Click Apply and then click Sync.

You can find these steps in the article found here:

iTunes: Error 13019 during sync

http://support.apple.com/kb/ts2830

Cheers,

Jeremy

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