I just bought a movie and I can only hear the audio

Question

Level 1

0 points

Hi I have just bought the movie, Elf, I can hear the audio fine but I am failing to see any of the actual video. Does anyone know how to solve this?

iOS 7.0.4

Posted on Dec 18, 2013 3:49 PM

Reply

Answer 1

Community Specialist

Hi NRisk,

Thanks for visiting Apple Support Communities.

If you can't see video when watching movies from iTunes for Windows, the steps in one of these articles can help:

iTunes for Windows XP: Troubleshooting video playback

Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues

If troubleshooting doesn't solve it, you may also want to report the issue with your purchase:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

Best Regards,

Jeremy

Reply