Mcopz

Q: Macbook Pro (mid-2010) crashes randomly, sometimes beeps three times, sometimes restarts

I have a Macbook Pro 15" mid-2010 running Mavericks.

 

For no apparent reason my macbook has recently started crashing suddenly. Either it freezes and I have to manually shut down, or goes to black, or the screen goes black whilst the computer is still on or it restarts and tells me there's been a problem.

 

Normally when I try to turn it on straight after I will get three beeps and the computer won't turn on. I normally have to wait a while until it will turn on normally again.

 

This is not a RAM issue. I previously thought it was, due to the three beeps but I replaced the RAM entirely and am still having the same problem.

 

Sometimes the machine will run for hours, sometimes minutes...

 

...and I just don't know what to do

 

Any help would be very very very greatly appreciated

 

Thanks

MacBook Pro, OS X Mavericks (10.9)

Posted on Dec 18, 2013 4:13 PM

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Q: Macbook Pro (mid-2010) crashes randomly, sometimes beeps three times, sometimes restarts

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  • Helpful answers

  • by Tlix,Helpful

    Tlix Tlix Dec 18, 2013 4:15 PM in response to Mcopz
    Level 4 (1,420 points)
    Dec 18, 2013 4:15 PM in response to Mcopz

    Likely related to http://support.apple.com/kb/ts4088. May have to check for service options.

  • by Mcopz,

    Mcopz Mcopz Dec 19, 2013 8:22 AM in response to Tlix
    Level 1 (0 points)
    Dec 19, 2013 8:22 AM in response to Tlix

    Okay, will have to wait until the genius bar has any avaliable slots.

     

    Here is the EtreCheck if anybody can see any problems?

     

    Hardware Information:

              MacBook Pro (15-inch, Mid 2010)

              MacBook Pro - model: MacBookPro6,2

              1 2.66 GHz Intel Core i7 CPU: 2 cores

              8 GB RAM

     

    Video Information:

              Intel HD Graphics - VRAM: 288 MB

              NVIDIA GeForce GT 330M - VRAM: 512 MB

     

    Audio Plug-ins:

              BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

              AirPlay: Version: 1.9 - SDK 10.9

              AppleAVBAudio: Version: 2.0.0 - SDK 10.9

              iSightAudio: Version: 7.7.3 - SDK 10.9

     

    System Software:

              OS X 10.9 (13A603) - Uptime: 0 days 0:14:52

     

    Disk Information:

              ST9500420ASG disk0 : (500.11 GB)

                        EFI (disk0s1) <not mounted>: 209.7 MB

                        Macintosh HD (disk0s2) /: 499.25 GB (20.31 GB free)

                        Recovery HD (disk0s3) <not mounted>: 650 MB

     

              MATSHITADVD-R   UJ-898 

     

    USB Information:

              Apple Internal Memory Card Reader

     

              Apple Inc. BRCM2070 Hub

                        Apple Inc. Bluetooth USB Host Controller

     

              Apple Inc. Apple Internal Keyboard / Trackpad

     

              Apple Inc. Built-in iSight

     

              Apple Computer, Inc. IR Receiver

     

    FireWire Information:

     

    Thunderbolt Information:

     

    Kernel Extensions:

              com.rim.driver.BlackBerryUSBDriverInt          (0.0.74)

     

    Problem System Launch Daemons:

     

    Problem System Launch Agents:

     

    Launch Daemons:

              [loaded] com.adobe.fpsaud.plist

              [loaded] com.adobe.SwitchBoard.plist

              [loaded] com.barebones.authd.plist

              [loaded] com.wdc.WDDMservice.plist

              [loaded] com.wdc.WDSmartWareServer.plist

     

    Launch Agents:

              [not loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.adobe.CS4ServiceManager.plist

              [loaded] com.adobe.CS5ServiceManager.plist

              [loaded] com.wacom.pentablet.plist

              [loaded] com.wacom.wacomtablet.plist

     

    User Launch Agents:

              [loaded] com.adobe.AAM.Updater-1.0.plist

              [loaded] com.facebook.videochat.[redacted].plist

              [loaded] com.google.keystone.agent.plist

              [loaded] com.spotify.webhelper.plist

              [not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist

     

    User Login Items:

              WDQuickView

     

    3rd Party Preference Panes:

              PenTablet

              Flash Player

              Growl

              Perian

              WacomTablet

     

    Internet Plug-ins::

              JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

              FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6

              QuickTime Plugin: Version: 7.7.3

              Flash Player: Version: 11.9.900.170 - SDK 10.6

              EPPEX Plugin: Version: 3.0.5.0

              Default Browser: Version: 537 - SDK 10.9

              WacomNetscape: Version: 2.1.0-1 - SDK 10.8

              WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.2

              iPhotoPhotocast: Version: 7.0

     

    Bad Fonts:

              None

     

    Old applications:

              Audacity:          Version: 2.0.5.0 - SDK 10.4

                        /Applications/Audacity/Audacity.app

              SketchUp:          Version: 8.0 - SDK 10.5

                        /Applications/Google SketchUp 8/SketchUp.app

              Spotify:          Version: 0.8.5.1333.g822e0de8 - SDK 10.5

                        /Users/mattcopson/Applications/Spotify.app

              Spotify:          Version: 0.6.4.0.g85bb08a3 - SDK 10.5

                        /Applications/Spotify.app

     

    Time Machine:

              Time Machine not configured!

     

    Top Processes by CPU:

                   3%          WindowServer

                   1%          EtreCheck

                   0%          Google Chrome

                   0%          mds

                   0%          imagent

     

    Top Processes by Memory:

              131 MB          Google Chrome

              131 MB          com.apple.IconServicesAgent

              106 MB          mds_stores

              80 MB          Google Chrome Helper

              66 MB          WindowServer

     

    Virtual Memory Statistics:

              4.34 GB          Free RAM

              2.23 GB          Active RAM

              378 MB          Inactive RAM

              1.06 GB          Wired RAM

              805 MB          Page-ins

              0 B          Page-outs

     

     

     

    Or is this crash report decipherable to anybody?

     

     

     

    Anonymous UUID:       BA311874-37BC-0CBC-5C7D-FD449540096A

     

     

    Thu Dec 19 16:07:18 2013

    panic(cpu 2 caller 0xffffff8000def5e1): "Kernel stack memory corruption detected"@'SourceCache/xnu/xnu-2422.1.72/libkern/stack_protector.c:37

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80f0f63de0 : 0xffffff8000a22f69

    0xffffff80f0f63e60 : 0xffffff8000def5e1

    0xffffff80f0f63f00 : 0xffffff8000def38f

    0xffffff80f0f63f60 : 0xffffff8000e3db67

    0xffffff80f0f63fb0 : 0xffffff8000af3af8

     

     

    BSD process name corresponding to current thread: Google Chrome He

     

     

    Mac OS version:

    13A603

     

     

    Kernel version:

    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

    Kernel slide:     0x0000000000800000

    Kernel text base: 0xffffff8000a00000

    System model name: MacBookPro6,2 (Mac-F22586C8)

     

     

    System uptime in nanoseconds: 6119131589552

    last loaded kext at 1745556358488: com.apple.filesystems.smbfs          2.0.0 (addr 0xffffff7f82ec6000, size 335872)

    last unloaded kext at 331156867713: com.apple.filesystems.msdosfs          1.9 (addr 0xffffff7f82ec6000, size 57344)

    loaded kexts:

    com.rim.driver.BlackBerryUSBDriverInt          0.0.74

    com.apple.filesystems.smbfs          2.0.0

    com.apple.driver.AudioAUUC          1.60

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.driver.AGPM          100.14.11

    com.apple.filesystems.autofs          3.0

    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

    com.apple.driver.AppleMikeyHIDDriver          124

    com.apple.driver.AppleHDA          2.5.2fc2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_M`c_OS_X          7.0.0

    com.apple.driver.AppleHWAccess          1

    com.apple.driver.AppleIntelHDGraphics          8.1.8

    com.apple.driver.AppleIntelHDGraphicsFB          8.1.8

    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

    com.apple.GeForceTesla          8.1.8

    com.apple.driver.AppleUpstreamUserClient          3.5.13

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.driver.AppleSMCLMU          2.0.4d1

    com.apple.driver.AppleMikeyDriver          2.5.2fc2

    com.apple.driver.AppleLPC          1.7.0

    com.apple.driver.SMCMotionSensor          3.0.4d1

    com.apple.driver.AppleSMCPDRC          1.0.0

    com.apple.driver.AppleMuxControl          3.4.12

    com.apple.driver.AppleMCCSControl          1.1.12

    com.apple.driver.AppleUSBTCButtons          240.2

    com.apple.driver.AppleUSBTCKeyboard          240.2

    com.apple.driver.AppleIRController          325.7

    com.apple.driver.AppleUSBCardReader          3.3.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          35

    com.apple.iokit.SCSITaskUserClient          3.6.0

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.4.0

    com.apple.driver.AppleUSBHub          650.4.4

    com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

    com.apple.driver.AppleFWOHCI          4.9.9

    com.apple.driver.AirPort.Brcm4331          700.20.22

    com.apple.driver.AppleAHCIPort          2.9.5

    com.apple.driver.AppleUSBEHCI          650.4.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          2.0

    com.apple.driver.AppleRTC          2.0

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleSMBIOS          2.0

    com.apple.driver.AppleACPIEC          2.0

    com.apple.driver.AppleAPIC          1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

    com.apple.nke.applicationfirewall          153

    com.apple.security.quarantine          3

    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

    com.apple.AppleGraphicsDeviceControl          3.4.12

    com.apple.kext.triggers          1.0

    com.apple.iokit.IOSerialFamily          10.0.7

    com.apple.driver.DspFuncLib          2.5.2fc2

    com.apple.vecLib.kext          1.0.0

    com.apple.iokit.IOAudioFamily          1.9.4fc11

    com.apple.kext.OSvKernDSPLib          1.14

    com.apple.iokit.IOSurface          91

    com.apple.iokit.IOBluetoothFamily          4.2.0f6

    com.apple.driver.IOPlatformPluginLegacy          1.0.0

    com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

    com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

    com.apple.iokit.IOFireWireIP          2.2.5

    com.apple.driver.AppleHDAController          2.5.2fc2

    com.apple.iokit.IOHDAFamily          2.5.2fc2

    com.apple.driver.AppleSMBusPCI          1.0.12d1

    com.apple.driver.AppleSMC          3.1.6d1

    com.apple.driver.IOPlatformPluginFamily          5.5.1d27

    com.apple.driver.AppleGraphicsControl          3.4.12

    com.apple.driver.AppleBacklightExpert          1.0.4

    com.apple.iokit.IONDRVSupport          2.3.6

    com.apple.driver.AppleSMBusController          1.0.11d1

    com.apple.iokit.IOGraphicsFamily          2.3.6

    com.apple.driver.AppleUSBMultitouch          240.6

    com.apple.iokit.IOUSBHIDDriver          650.4.4

    com.apple.driver.AppleUSBMergeNub          650.4.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.6.0

    com.apple.iokit.IOUSBUserClient          650.4.4

    com.apple.iokit.IOEthernetAVBController          1.0.3b3

    com.apple.driver.mDNSOffloadUserClient          1.0.1b4

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IO80211Family          600.34

    com.apple.iokit.IONetworkingFamily          3.2

    com.apple.iokit.IOAHCIFamily          2.6.0

    com.apple.driver.AppleEFINVRAM          2.0

    com.apple.driver.AppleEFIRuntime          2.0

    com.apple.iokit.IOHIDFamily          2.0.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          278.10

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.AppleKeyStore          2

    com.apple.driver.DiskImages          371.1

    com.apple.iokit.IOReportFamily          21

    com.apple.driver.AppleFDEKeyStore          28.30

    com.apple.iokit.IOUSBMassStorageClass          3.6.0

    com.apple.driver.AppleUSBComposite          650.4.0

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

    com.apple.iokit.IOStorageFamily          1.9

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

    com.apple.iokit.IOUSBFamily          650.4.4

    com.apple.driver.AppleACPIPlatform          2.0

    com.apple.iokit.IOPCIFamily          2.8

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.pthread          1

    com.apple.kec.corecrypto          1.0

    Model: MacBookPro6,2, BootROM MBP61.0057.B0C, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f16

    Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

    Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

    Network Service: AirPort, AirPort, en1

    Serial ATA Device: ST9500420ASG, 500.11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-898

    USB Device: Hub

    USB Device: Internal Memory Card Reader

    USB Device: BRCM2070 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: Hub

    USB Device: Built-in iSight

    USB Device: IR Receiver

    Thunderbolt Bus:

  • by AFA21,

    AFA21 AFA21 Jul 31, 2016 3:19 AM in response to Mcopz
    Level 1 (4 points)
    Jul 31, 2016 3:19 AM in response to Mcopz

    Hey

     

    This has recently happened to me as well using the new OS after having the machine serviced with a new SSHD and Apple approved RAM. However, my mac only restarted when using MS word. I could watch movies, tv series or browse the web for hours and no crashes and just 10 mins on MS Word and it would restart.

     

    After going back and forth with the repair team here is what they found:

     

    Mid 2010 MacBooks have 2 GPUs, NVIDIA and Intel. Some programs, most notably MS WORD 2011 and 2016 force the mac to switch between the two very rapidly and does not lock any of them. This causes the mac to have a kernel "meltdown", resulting in either black screen, a freeze or a complete restart.

     

    The solution is to install a program called GfxCardStatus that forces the MacBooK Pro to keep to one GPU only, whichever program it uses.

     

    It really surprises me that Apple hasn't provided this answer on any of its forums or support. Leaving the issue to be solved on Microsoft's side. Sure, it is a bug on MS Office that causes the Mac to do this. But this is also because of Apple's MacBook's have 2 GPU's just for the sake of it.

     

    Hope it helps.