Apple ID cannot be used to unlock this phone

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Dhia3212003 Author

Level 1

17 points

Apple ID cannot be used to unlock this phone

I reset my phone but it now won't let me reactivate it. I am the original owner on this phone so I know that my AppleID is the only one. I have logged in to icloud and verified my AppleID name and password are correct.

I even connected to itunes to try and activiate my phone and I keep getting the same error on the screeen. That my Apple ID cannot be used to unlock this phone. I have attached a screenshot to show the error I am getting. The iphone that the error says the phone is linked to is the one I am trying to use! Help!

iPhone 4, iOS 7.0.4

Posted on Dec 18, 2013 5:21 PM

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Answer 1

Dhia3212003 Author

Level 1

17 points

Dec 18, 2013 5:23 PM in response to Dhia3212003

Also wanted to add that I have tried the FindMyPhone feature and when I enter in my AppleID, it says no devices are linked to that ID.

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Answer 2

AnaMusic

Level 9

57,562 points

Dec 18, 2013 5:23 PM in response to Dhia3212003

See Here... ask to speak with the Account Security Team...

Apple ID: Contacting Apple for help with Apple ID account security

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Answer 3

AnaMusic

Level 9

57,562 points

Dec 18, 2013 5:25 PM in response to Dhia3212003

Dhia3212003 wrote:

Also wanted to add that I have tried the FindMyPhone feature and when I enter in my AppleID, it says no devices are linked to that ID.

Then something is amiss. Are you sure Your Apple ID was used to Activate the iPhone...?

The Apple ID and Password that was Originally used to Activate the iDevice is required.

Removing a device from a previous owner’s account

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