PrettyKitteh

Q: Keep losing wifi connection on 4S.

Have had it for over a year and have always been able to stay connected but as of last night, the only place I can stay connected is in the room where the router is. Never had this problem before.

iPhone 4S, iOS 7.0.4

Posted on Dec 19, 2013 4:11 AM

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Q: Keep losing wifi connection on 4S.

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  • by sterling r,

    sterling r sterling r Dec 21, 2013 9:37 AM in response to PrettyKitteh
    Community Specialists
    Dec 21, 2013 9:37 AM in response to PrettyKitteh

    Hello PrettyKitteh,

     

    It sounds like you are having Wi-Fi connectivity issues with your phone that just started recently. I want to recommend the troubleshooting steps from the article named:

    iOS: Troubleshooting Wi-Fi networks and connections

    http://support.apple.com/kb/ts1398

    1. Be sure you're in range of your Wi-Fi router (access point).
    2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    4. Restart your iOS device.
    5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    6. Tap TS1398_i-1.png and Forget this Network.
    7. Try to connect to your desired Wi-Fi network.
      Note: You may need to enter your Wi-Fi password again if your network requires one.
    8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    9. Update your device to the latest version of software.
    10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.

     

    And this section from down toward the bottom:

    Wi-Fi disconnects or signal strength is less than expected

    1. Move closer to the Wi-Fi router (access point).
    2. Check for sources of potential interference.
    3. Remove any case, stand, or other accessories from your iOS device and see if signal strength improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including
      • previously connected Wi-Fi networks and passwords
      • recently used Bluetooth accessories
      • VPN and APN settings

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • by PrettyKitteh,

    PrettyKitteh PrettyKitteh Dec 23, 2013 1:08 PM in response to sterling r
    Level 1 (0 points)
    Dec 23, 2013 1:08 PM in response to sterling r

    Thank you so much Sterling, but I have gone through each one of these solutions several times and nothing is working Everyone else in the home is NOT experiencing this issue at all... Daughter's ipod and laptop have no issues... Fiancee's iphone, no issues. Could it be the phone itself that is the problem? Like I said, I have had the phone for a year now and never incurred any problems.

  • by Phisher1212,

    Phisher1212 Phisher1212 Dec 23, 2013 6:50 PM in response to PrettyKitteh
    Level 1 (0 points)
    Dec 23, 2013 6:50 PM in response to PrettyKitteh

    I just started expericing the exact same issue. My phone is the only device between our other 4s and iPad that won't stay connected and the wi if button is greyed out