Hi,
Since the day I upgraded to Mavericks, my SuperDrive isn't working, and is ejecting every cd/dvd i insert into it !
MacBook Pro with Retina display, OS X Mavericks (10.9.1)
Reset SMC. http://support.apple.com/kb/HT3964
Choose the method for:
"Resetting SMC on portables with a battery you should not remove on your own".
Hi dominic23,
I had already read this document - ""Resetting SMC on portables with a battery you should not remove on your own"."
I just retried it for the sake of luck.
But it didn't help.
Still the SuperDrive doesn't work and keeps ejecting the cd/dvd i insert.
AbhishekPadmanabhan,
if you open the CDs & DVDs pane of System Preferences, it shows five dropdown menus with actions to take when a blank CD is inserted, a blank DVD is inserted, &c. What are your current settings for those five dropdown menus?
As an experiment, if you set all five categories there to Ignore, and then insert a CD or DVD, does your SuperDrive still eject it?
Hi Melophage,
Thank you for replying.
1) Currently the setting is as per the attached image.
2) For sake of the experiment, i set everything to ignore.
Result: The inserted cd/dvd is still getting auto-ejected within 5-10 secs of its insertion.
AbhishekPadmanabhan,
do you know if the Burn app is compatible with Mavericks? According to Burn’s News page, the most recent version of Burn (2.5.1) is nearly three years old — much older than Mavericks is.
Also, have you ever modified your SuperDrive’s firmware?
Hi Melophage,
Burn is very much compatible. I have wrotemany dvds using this application via my SuperDrive.
I haven't manually modified any firmware. All I did was just an OS update to Mavericks.
Regards,
Abhishek
Me too. Same issue on my Mac Pro 3.1 (circa 2008) and my MacBook Pro from 2013.
Would love to figure this one out.
-S
<EDIT>
This issue is also discussed in this thread: https://discussions.apple.com/thread/5487617?answerId=24248096022#24248096022
AbhishekPadmanabhan,
you’d stated in your initial post that your SuperDrive stopped working on the day that you’d installed Mavericks. What is the basis of your judgement that Burn is compatible with Mavericks? (Have you tried rolling back your update to Mavericks, to see if your SuperDrive still works with your previously installed version of OS X?)
Try downloading DVD Info X 3, run it on your MacBook Pro, capture the information that it generates in its window, and include it in your response — perhaps you and Shawn.Hank have the same SuperDrive firmware in common?
Hi Melophage,
I tried using the option - "Ignore" and "Ask what to do" in the CD/DVD preferences. So if it was issue with Burn, then atleast now the CD or DVD would have worked in the SuperDrive. But it didn't and ejected the CD or DVD as earlier.
A Apple support person asked me to re-install Mavericks stating that the earlier update was not proper and that it missed drivers.
I again did a re-install of Mavericks and wasted 5GB of my Internet bandwidth just for trying this, but it still didn't work, and instead now I can see new issues have surfaced like browsers are not playing youtube videos.
Regards,
Abhishek
AbhishekPadmanabhan,
changing that option in the CDs & DVDs pane of Mavericks does not prove that Burn is compatible with Mavericks; it merely shows that changing that option had no effect on your SuperDrive under Mavericks. To my knowledge, you have not yet demonstrated that Burn is compatible with Mavericks.
Have you downloaded and run DVD Info X 3 yet? Please include the information that it provides in your response.
Melophage,
Yes I didn't respond on that one, because the issue which needs focus is SuperDrive not working and not Burn's compatibility with Mavericks.
Regards,
Abhishek
Abhishek,
the purpose of downloading and running DVD Info X 3 is to get information on your particular SuperDrive (Apple has branded many manufacturers’ DVD drives as their SuperDrives), to figure out why Mavericks doesn’t like it. Burn’s compatibility with Mavericks is a footnote to that main issue.
Hi Melophage,
I downloaded DVD Info X 3, but couldn't run it because it says it is from an nidentified developer.
However, please see this information.
Does this seem Ok ?
I suspect that the Power Off: should be No, instead of Yes.
Abhishek,
it sounds like you have Gatekeeper activated. To exempt DVD Info X 3 from Gatekeeper, you need to hold down a Control key when you click on it, and then in the window that appears, click “Open” to open it.
The System Report information that you’d provided doesn’t show all of the information that DVD Info X 3 can give.
My SuperDrive came from a different manufacturer, and it also has a “Power Off” setting of Yes, so I don’t think that that value is the cause of your situation.
I have this problem too.
This is from DVD Info X3:
Does this tell you anything?
My SuperDrive is not working after OS Upgrade to Mavericks
