'Updating Files' takes forever?

Question

'Updating Files' takes forever?

I'm in itunes trying to add this new album to my ipod (touch, 5th gen, iOS 7.0.4), and it says that it is 'updating files' (preparing to update) on my ipod. It is taking forever. Why? It's like it's stuck. It is not progressing. I don't want to update files, I do not need to update files.

How can I fix this? All I want to do is add my new album.

(ALSO: I'm not sure if this has anything to do with it but it's probably best if I add this piece of info. My mum has said she's had trouble with connecting usb's to this computer in the past. But my ipod seems to be connected fine? iTunes knows my device is connected, and my ipod has the syncing icon up, and it's charging. The cable itself should be fine, because I bought this one about month ago)

iPod touch, iOS 7.0.4, iTunes

Posted on Dec 19, 2013 5:02 AM

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Answer 1

lllaass

Level 10

210,519 points

Dec 19, 2013 5:27 AM in response to fauxfuchsiadarling

- Close iTunes, force close if necessary.

- Disconnedt the iPod

- Reboot the computer

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

Then trya again. I would also:

- Try another cable.

- Try another USB port

- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.

I suspsect iTunes lost connection with the iPod

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