HT203512: iCloud: Account troubleshooting

Learn about iCloud: Account troubleshooting
jtanoa

Q: i changed my apple id email and when i sign into iCloud on my phone it still comes up with the old email and my password isn't working for it?

i changed my apple id email and when i sign into iCloud on my phone it still comes up with the old email and my password isn't working for it?

iPhone 5, iOS 7.0.4

Posted on Dec 19, 2013 6:24 PM

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Q: i changed my apple id email and when i sign into iCloud on my phone it still comes up with the old email and my password isn't wor ... more

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  • by randers4,Helpful

    randers4 randers4 Dec 19, 2013 6:26 PM in response to jtanoa
    Level 9 (62,891 points)
    Dec 19, 2013 6:26 PM in response to jtanoa

    Try going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iPhone on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  Then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.