HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups
Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
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Helpful answers
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Dec 19, 2013 7:00 PM in response to gymschoeby randers4,According to Apple, you should be asked each time you reconnect it to your computer (see "Additional Information" at the bottom of this article: http://support.apple.com/kb/HT5868). Did you disconnect, then reconnect the phone to your Mac?
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