Movie rental on iPad keeps cycling between downloading

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Level 1

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Movie rental on iPad keeps cycling between downloading

Rental movie never fully processes and saves. It keeps downloading and then crashes ios 7.0.4. I tried turning the iPad on and off and have over 7GB of free space.

Posted on Dec 20, 2013 11:28 AM

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Answer 1

judysings

Community Specialist

Dec 22, 2013 9:08 AM in response to russ anthony

Hi russ anthony,

Welcome to the Support Communities!

I would suggest restarting your iPad and then following the steps below:

Downloading past purchases from the iTunes Store, App Store, and iBooks Store

http://support.apple.com/kb/HT2519

If you continue to have issues with this purchase, here's how to report it:

How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933?viewlocale=en_US

Cheers,

- Judy

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Answer 2

russ anthony Author

Level 1

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Dec 22, 2013 8:28 PM in response to judysings

Already restarted. Movie was rental, not purchase.

I left my iPad and came back hours later and the rental movie seemed fine. It was now downloaded and playable.

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Answer 3

russ anthony Author

Level 1

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Jan 14, 2014 7:12 PM in response to russ anthony

The issues continues. I rented two additional movies on my iPad and they continue to fully download many times over and over. Also, I am unable to delete previously viewed and expired movies from my video app. What is going on here?

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Answer 4

-{Marc}-

Level 1

0 points

Dec 11, 2014 6:51 AM in response to judysings

Hi,

I have the same issue. I reported it on email, with no joy. The person attending suggested I apply for a support package, but this seems to be a system not a user issue.

I have 2 rental movies in my download queue that have downloaded 4 or 5 times. It reaches the final file size and then starts over.

Is there a solution? Even a once off one?

Regards

Marc

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