HT201320: Set up an email account on your iPhone, iPad, or iPod touch

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$lady
Level 1 (4 points)
iPad

Q: User name or password incorrect

Can't get comcast  email thru mail icon on ipad2. Message "user name or password for mail.com.net is incorrect" comes up. What am I doing wrong?

iPad 2 Wi-Fi

Posted on Dec 20, 2013 3:47 PM

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$lady

Q: User name or password incorrect

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  • Helpful answers

  • by John Galt,

    John Galt John Galt Dec 20, 2013 3:56 PM in response to $lady
    Level 9 (50,424 points)
    Mac OS X
    Dec 20, 2013 3:56 PM in response to $lady

    mail.com.net doesn't sound right. Are you certain you shouldn't be using mail.comcast.net instead?

  • by $lady,

    $lady $lady Dec 20, 2013 4:51 PM in response to $lady
    Level 1 (4 points)
    iPad
    Dec 20, 2013 4:51 PM in response to $lady

    Oops my mistake message says "user name or password for mail.comcast.net is incorrect". I am using my comcast user name & password but get this error message. Already checked incoming & outgoing host mail. Suggestions?

  • by John Galt,

    John Galt John Galt Dec 20, 2013 6:12 PM in response to $lady
    Level 9 (50,424 points)
    Mac OS X
    Dec 20, 2013 6:12 PM in response to $lady

    Go to Settings > Mail, Contacts, Calendars and select your Comcast account under Accounts.

     

    Tap the ••••••• in Password, backspace over the entire entry to delete it, and carefully type your password again. Tap Done.

     

    If that does not fix things, go back to Accounts, tap the account again, and delete it. Add the account again. That will erase all your saved emails, so if you don't want to lose them call Comcast and ask them to reset your password, because it's probably not matching what they have.

  • by lizdance40,

    lizdance40 lizdance40 Dec 20, 2013 6:29 PM in response to $lady
    Level 4 (2,382 points)
    Dec 20, 2013 6:29 PM in response to $lady

    The address should read ..

     

     

    Username@comcast.net