Chathaway
Level 1 (0 points)

Q: 'make sure your network connection is active and try again'

I have internet access for searching web pages, but I get an error when trying to go to the iTunes store, I get an error message -3212, with the warning message 'make sure your network connection is active and try again'.  Anyone have any ideas!

Windows XP

Posted on Dec 21, 2013 9:28 AM

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Chathaway

Q: 'make sure your network connection is active and try again'

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  • by Chathaway,

    Chathaway Chathaway Dec 22, 2013 4:09 PM in response to Chathaway
    Level 1 (0 points)
    Dec 22, 2013 4:09 PM in response to Chathaway

    Still no answers for this one, huh guys?  Is there some kind of diagnostic report I can run to see if it's my computer?

  • by jason269,

    jason269 jason269 Dec 23, 2013 8:20 AM in response to Chathaway
    Community Specialists
    Dec 23, 2013 8:20 AM in response to Chathaway

    Hi, Chathaway. 

     

    Here is some information regarding the iTunes Store error 3212 you are receiving and possible solution. 

     

    "Error 3000" through "3999"

    Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.

    The hosts file may also be blocking the iTunes Store.

    1. If you want to have Windows try to restore the hosts to default, follow the "FixIt" in How do I reset the hosts file back to the default?.
      Note: Work systems may put information into the hosts file. Consult whomever is responsible for supporting Windows on your system before resetting the hosts file to default.
    2. If restoring the defaults did not resolve the issue, you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC .
    3. Select the hosts file. Choose Edit > Copy, and then choose Edit > Paste.
    4. There should now be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7).
    5. Drag the original hosts file to your Desktop. If Windows needs your permission to continue, click Continue.
    6. Drag the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) to the Desktop.
    7. Right-click "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
    8. When Notepad opens, choose Edit > Select All, and then choose  Edit > Delete.
    9. From the File menu,choose Save. Quit Notepad.
    10. Drag the "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) file from your Desktop back into the original location (given in step 2). If Windows needs your permission to continue, click Continue.
    11. Right-click the  "Copy of hosts" (Windows XP) or "hosts -Copy" (Windows Vista/7) file, and choose Rename. Type "hosts" (without quotation marks) and press Enter.
    12. Restart your computer and try connecting to the iTunes Store.

     

    iTunes: Advanced iTunes Store troubleshooting

    http://support.apple.com/kb/ts3297

     

    Cheers,

     

    Jason H.