HT203433: Get help using Automatic Downloads for purchased Apps, Music, and Books
Learn about Get help using Automatic Downloads for purchased Apps, Music, and Books
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Feb 25, 2014 2:27 PM in response to north wakeby jimgleeson,Not sure if you solved your problem, you probably did since there is no follow-up. But since I am in the midst of this quaundary, I'll give you a little heads up. I think 13010 might be when iTunes can't find a library. This does not mean your music is missing as you can have your media folder (containing all your actual iTunes files) and your library folder (the database that organizes all of your media files) in separate locations. I recently got a new computer and first pointed to the new media location and then also iTunes started to download the itunes library but for some reason deemed it damaged and may have removed it from it's original location as it can no longer find the library folder in that location.
My problem is this, no other forum post has helped me much in regards to the 13010 error. I removed the extras and genius files and still got the 13010 error. I reinstalled iTunes and still the 13010 error. At this point I am willing to scrap everything just to get a factory fresh version of iTunes and then attempt to import all my old media into it and then reorganize it myself. But as far as I know, there is no easy way to do this.
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Mar 4, 2014 6:17 PM in response to north wakeby catservants,I am getting the 13010 error also. I am using iTunes 9 on a Tiger iMac. Before I got this error, I started getting error messages when trying to import CDs, saying that the disc could not be read from or written to. But at least I could play what was already there. Now I can't even do that; it won't open at all.
Several times I tried removing the Genius and Extras .itdb files and restarting. When I try to restart iTunes, I can see those two files reappear in the Finder, but soon after that, the error message comes up. Next I went to Disk Utility and checked if the disc was okay. It was not, so I ran Repair Disk, then Verify Disk, and now the disk passed. (During the repair, the text listed 11 errors that said, "Incorrect size for file download.mp3") I tried starting iTunes again...still no luck, still the 13010 error message.
I've read a number of posting on this site about the 13010 error, but they all say delete the Genius and Extra files, which seems to work for a number of people, but not everyone. I'm one for whom that approach is not working.
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Mar 4, 2014 6:36 PM in response to catservantsby jimgleeson,That's a good idea, I think I will run Disk Utility. I was able to partially fix my problem by pointing to an older iTunes folder, but after a couple iTunes restarts a couple strange things occurred. First, my media folder has changed to a disk I did not specify. Second, when trying to transfer and move my media folder I have gotten a multitude of errors which suggests that the disk may be damaged.
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Jun 14, 2014 4:51 AM in response to north wakeby CaddyFan,Try the following:
1. Go to the following folder: username/Music/iTunes/
2. Remove the following files from this folder:
iTunes Library Genius.itdb
iTunes Library.itl
iTunes Library Extras.itdb
3. Open iTunes.
4. You will have to re-scan your media.