lanabc

Q: Why isn't a song I purchased on my MacBook appearing in my iTunes library?

The purchased song that I bought isn't appearing in my iTunes library, nor my purchased playlist. However, when I go to the that songs in the iTunes store it appears as "purchased". I bought this song a while ago, and I may have deleted it from my iTunes library sometime accidentally? Is there any way I can retrieve it? Thank you.

Posted on Dec 22, 2013 5:43 AM

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Q: Why isn't a song I purchased on my MacBook appearing in my iTunes library?

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  • by King_Penguin,

    King_Penguin King_Penguin Dec 22, 2013 5:48 AM in response to lanabc
    Level 10 (132,858 points)
    iTunes
    Dec 22, 2013 5:48 AM in response to lanabc

    If you are in a country where music can be redownloaded then it should show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes for redownloading.

  • by lanabc,

    lanabc lanabc Dec 22, 2013 5:57 AM in response to King_Penguin
    Level 1 (0 points)
    Dec 22, 2013 5:57 AM in response to King_Penguin

    I'm not sure if I am. I live in Switzerland... Is that one of the countries? I followed your steps, and it won't show up with the song. Or ANY songs, for that matter. It just shows "1 item" when I click the artist, but not what item it is - there's just a blank space, even after I have clicked Songs and All (instead of Not in my library, because that is just blank too!). Any suggestions?

  • by King_Penguin,

    King_Penguin King_Penguin Dec 22, 2013 6:04 AM in response to lanabc
    Level 10 (132,858 points)
    iTunes
    Dec 22, 2013 6:04 AM in response to lanabc

    You should be able to redownload music in Switzerland (as long as it is still in your store). You haven't changed countries since buying the song, and it was bought on that account ? Try logging out of your account via the Store > Sign Out menu option and then sign back in (the Sign Out should change to Sign In) and see if it then shows.

     

    You could also check to see if it's hidden from the Purchased link : http://support.apple.com/kb/HT4919

     

    Message was edited by: King_Penguin

  • by lanabc,

    lanabc lanabc Dec 22, 2013 6:36 AM in response to King_Penguin
    Level 1 (0 points)
    Dec 22, 2013 6:36 AM in response to King_Penguin

    It is still the same account that I bought it on, but I have since changed the email associated with it... Changing that hasn't affected anything else but this song? And I've tried the 'hidden purchase' thing you mentioned, and I have no hidden purchases. Hmm... all of this is a bit weird!

  • by King_Penguin,

    King_Penguin King_Penguin Dec 22, 2013 6:52 AM in response to lanabc
    Level 10 (132,858 points)
    iTunes
    Dec 22, 2013 6:52 AM in response to lanabc

    Do you have an iOS device (iPhone, iPad, iPod Touch) so that you can check in the Purchased tab in the iTunes store app on that to see if it shows - it should show the same as on your computer's iTunes but it may be worth trying.

     

    And your computer's iTunes is up-to-date ?

     

    Changing the primary email address on an account shouldn't make any difference - you said that it shows as 'Purchased' in the store, so it's recognising that it's the same account. You could try contacting iTunes Support and see if they know why it isn't showing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • by lanabc,

    lanabc lanabc Dec 24, 2013 8:07 AM in response to King_Penguin
    Level 1 (0 points)
    Dec 24, 2013 8:07 AM in response to King_Penguin

    Yeah... I have an iPad and iPhone 5. I just checked on my iPad, and the song is there? I wonder why it's not appearing on my macbook... hm. And yes, I think my computer's itunes is up to date? Not sure - how do I check?

  • by King_Penguin,

    King_Penguin King_Penguin Dec 25, 2013 12:23 AM in response to lanabc
    Level 10 (132,858 points)
    iTunes
    Dec 25, 2013 12:23 AM in response to lanabc

    On a Mac in iTunes you can use the iTunes > Check For Updates to check if its iTunes is up-to-date

  • by T3rm1n4t0r,

    T3rm1n4t0r T3rm1n4t0r Mar 10, 2014 9:50 AM in response to lanabc
    Level 1 (0 points)
    Mar 10, 2014 9:50 AM in response to lanabc

    so does anyone actually know why??? im having the same problem and its so annoying

  • by Amiram.l,

    Amiram.l Amiram.l Mar 16, 2014 8:39 AM in response to lanabc
    Level 1 (0 points)
    Mar 16, 2014 8:39 AM in response to lanabc

    I'm having the same problem. I have accepted the offer to update the version on my Mac, so this might be the reason in my case. I have my purchased songs on my Ipad and Iphone 5s but not on my Mac.

  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 8:47 AM in response to Amiram.l
    Level 10 (132,858 points)
    iTunes
    Mar 16, 2014 8:47 AM in response to Amiram.l

    Have you copied them over from your iPad or iPhone (File > Devices > Transfer Purchases) ? Or do they show in the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your Mac's iTunes for redownloading ?

  • by Amiram.l,

    Amiram.l Amiram.l Mar 16, 2014 11:06 AM in response to King_Penguin
    Level 1 (0 points)
    Mar 16, 2014 11:06 AM in response to King_Penguin

    King_Penguin, thanks!

     

    Excuse my ignorance: I couldn't find File> Devices...

     

    In the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on my Mac I find the message: "You do not have any purchased music to download"

  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 11:15 AM in response to Amiram.l
    Level 10 (132,858 points)
    iTunes
    Mar 16, 2014 11:15 AM in response to Amiram.l

    The File > Devices > Transfer Purchases is a menu option on your computer's iTunes - with a device connected it should be enabled :

     

    file devices transfer purchases.jpg

     

    You are signed into the same account on your Mac's iTunes as you are purchased the songs with on your iPad or iPhone ? And you haven't changed countries since buying them ?

  • by Amiram.l,

    Amiram.l Amiram.l Mar 16, 2014 1:25 PM in response to King_Penguin
    Level 1 (0 points)
    Mar 16, 2014 1:25 PM in response to King_Penguin

    Thanks!

    Now I understand what you meant by Devices> Transfer purchases... However the few alternatives which "open" following the Device are all "lit" which means are not operative.

     

    The songs I have have were all purchased from the same itune account. (They were synced with my iPhone 5s I purchased recently) however when I acquired the Mac, I wrore in Setting > General > language and region: Israel, US English, while my iTune has a US address... I changed now the Region to US but it didn't solve the problem (BTW when I acquired the Mac, last week in Apple store in Washington DC, I have asked the Apple guy if it matters and he said "no,you can always change it...")

    King_Penguin, do you have an idea, please?

  • by King_Penguin,

    King_Penguin King_Penguin Mar 16, 2014 2:49 PM in response to Amiram.l
    Level 10 (132,858 points)
    iTunes
    Mar 16, 2014 2:49 PM in response to Amiram.l

    By 'lit' do you mean that they are greyed out, not in bold type ? That is the computer that you normally sync the phone to ?

     

    The region setting on a device or computer doesn't matter, it's the country that was on the iTunes account when the purchases were made that does, and whether it is still  set to that country. If that hasn't changed from the US, and the songs are still in the US store, then they should be redownloadable. You could check to see if they are hidden : http://support.apple.com/kb/HT4919 . And/or try logging out of your account on your Mac's iTunes (Store > Sign Out menu option at the top of the screen) and then log back in (it will change to Store > Sign In) and see if that makes any difference.

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