2 Replies Latest reply: Dec 22, 2013 11:18 AM by Eric Root
peterwu2006 Level 1 Level 1

Dear experts,


I have such kind of trouble several days when I send email via Apple's mail program.


Meantime my email recieving is fine. The email configuration just one, so I wonder why recieving is OK but sending of email could Not work.


My OSX version is 10.9.1, and Email server is based on MS exchange 2010.


Much appreciated if anybody could help me on this issue. Any clue and troubleshooting progress could be shared with me. Thanks in advance.

ScreenShot1 2013-12-22 at 8.20.32 PM.jpg

MacBook Air, OS X Mountain Lion (10.8.5)
  • Grant Lenahan Level 4 Level 4
    Mac OS X

    Likely you have the sending confirguration wrong.


    Note: i dont use Mail for Ecchange - i run outlook.


    But in any event, exchange is a modified IMAP protocol, and i believe Mail uses activ sync.


    You have independent send and receive cpnfigurations it is perfectly possible to receive fine adn not be able to send.


    Go to mail --> preferneces --> accounts


    Open the exchange account.


    Ender "accpunt information" click on "outgoing SMTP server" (SMTP is the protocol for outgoing mail - where your problem is).


    Pull don the list and reveal "edit server list"


    Now, find your Echange outgoing server and make sure that every single paramater - address, port, security, login, pasword etc is as needed. Ask you admin if needed.


    Alternatively, delete your preferences file and start all over. You should nto lose exhcnage or IMAP mail nt he process.  Thatis in users/you/library/preferences.  To reveal the users/you/library folder requires that you go to "go" int he finder's menu bar at the top of the screen and press option. Magically, Library will appear.



  • Eric Root Level 9 Level 9
    Mac OS X