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Attempting to activate WatchABC, get error code 400-1.

I've successfully (according to Charter) activated my AppleTV device but receive error code 400-1 (not authorized). How do I correct this?

Apple TV, OS X Mavericks (10.9.1)

Posted on Dec 22, 2013 9:32 AM

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Posted on Dec 24, 2013 2:56 PM

Hi JGinLSL,


If you are having issues with the Watch ABC app on your Apple TV, you may find the following page helpful:


Apple TV: Third-party content provider information

http://support.apple.com/kb/HT4799


Regards,

- Brenden

6 replies

Dec 25, 2013 4:43 AM in response to brenden dv

Brenden dv, WatchABC is helping me, they contacted Charter to verify my account and found I do have cable and Internet. The problem still persists. Now WatchABC has asked me a list of questions about my Charter account and once they get that, they will contact Charter on my behalf. What is so strange is PBS and YouTube work very well on AppleTV, but doing the exact same setup procedure for WatchABC and Disney fails. I'm guessing it has nothing to do with AppleTV but Charter.

Thanks for your help,

Jill

Attempting to activate WatchABC, get error code 400-1.

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