makblue
Level 1 (0 points)

Q: Activation Lock Does not Work

I bought the iphone 5s from the owner.

He was not tech savy so he gave me his apple id and password.

I managed to erase the phone, however he changed the password afterwards.

 

Afterwards I called him up to give me some more time but now his iCloud does not show the phone.

However the activiation is showing on the phone even after DFU and reformatting it.

Entering the user name and password does not deactivate the phone.

 

So not on iCould and does not deactivate on the phone

 

So what do I do now?

 

Who do I contact from Apple to help me?

iPhone 5s, iOS 7.0.4

Posted on Dec 22, 2013 10:54 AM

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makblue

Q: Activation Lock Does not Work

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  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Dec 22, 2013 11:03 AM in response to makblue
    Level 9 (56,349 points)
    Mac OS X
    Dec 22, 2013 11:03 AM in response to makblue

    What are you talking about? it works perfectly. Go back to the person you got it from again. Thave them activate the phone, then set it up and put your own iCloud account in and turn on the Find my iPhone service.

     

    Apple won't help you with this.

  • by KiltedTim,

    KiltedTim KiltedTim Jun 19, 2016 7:45 AM in response to makblue
    Level 9 (56,349 points)
    Mac OS X
    Jun 19, 2016 7:45 AM in response to makblue

    You can't deactivate it because the password for the iCloud account that was used to lock it has been changed. The owner of the account will have to remove the lock. There is no way to bypass it.

  • by Lexiepex,

    Lexiepex Lexiepex Jun 20, 2016 4:33 AM in response to makblue
    Level 6 (10,536 points)
    Mac OS X
    Jun 20, 2016 4:33 AM in response to makblue

    In effect, I think he was "tech savvy" and you were not....

    It is as kilted Tim says, the locks should be removed by the Apple ID that put it on.