Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Dunndw
Dunndw Author
User level: Level 1
7 points

iTunes crashes when accessing store

Asus laptop running Windows 8.1, Intel Core i7 processor, 8 gigs of memory with a gigabit wired connection to my network.


Every time i attempt to open the store in iTUnes the program crashes. Tried running as administrator, tried running in compatablity mode, tried uninstalling, rebooting, reinstalling...nothing helps.


Passes all the diagnostics in iTunes. I'm stumped. The library was started on a Macbook Pro (died) and I moved it over to this laptop when I purchased it.

Posted on Dec 22, 2013 11:34 AM

Reply
1 reply
User profile for user: braden85
braden85
User level: Community Specialist

Dec 24, 2013 1:34 PM in response to Dunndw

Hey Dunndw!


I have a couple of articles that may help you troubleshoot this issue. First, we can address it as an unexpected quit in iTunes, and use this article for troubleshooting:


iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues

http://support.apple.com/kb/ts1717


You could also address it as an issue with contacting the iTunes Store, and use this article to troubleshoot:


Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368


Thanks for coming to the Apple Support Communities!


Regards,

Braden

Reply

iTunes crashes when accessing store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up