T-Mobile iMessage problems?

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Level 1

2 points

T-Mobile iMessage problems?

I just upgraded to the 5s and gave my BF my ATT unlocked iPhone4. I know it's worked fine unlocked because I've used it when I go to England on OrangeMobile network without issue.

He's on T-Mobile and everything seems to be working other than I am not able to send him iMessages, and it doesn't seem like he is able to receive iMessages from anyone else with a known iPhone either. The weird this is that he is able to SEND them and also facetime without issue. Just not receive them.

I've tried this on both cellular and Wifi networks. Done the factory reset a few times as well as toggle the iMessage feature on and off. I even tried to do it on my phone to see if my phone just wasn't recogisning his number as an iPhone because he was previously on Android.

I also had the SIM updated by T-Mobile last night when we did the swap and I am clueless as to what the issue might be. I don't think it's anything with his plan because hes able to send iMessages, and has unlimited data. I never had this issue when I was using the phone I gave him, and I am still able to iMessage everyone but him on my phone so I don't think the issue is my new 5s. Any help would be great.

Thanks!

iPhone 4, iOS 7.0.4

Posted on Dec 22, 2013 1:04 PM

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Answer 1

ariel s

Level 4

1,769 points

Dec 24, 2013 9:22 AM in response to itsReise

Hi itsReise,

Thanks for using Apple Support Communities. This article has some steps to try if your previous phone is unable to receive iMessages:

iOS: Troubleshooting Messages

http://support.apple.com/kb/ts2755

Particularly, I would check step 5 of this:

If you still can't send or receive iMessages

Ensure that iMessage is turned on in Settings > Messages.

To send and receive iMessages, your device must have a valid cellular or Wi-Fi data connection.

iPhone: Troubleshooting Cellular data

iOS: Troubleshooting Wi-Fi networks and connections

iMessage registration validates your Apple ID for use with iMessage. If you are unable to activate iMessage, follow this article.

If an iMessage cannot be sent, it will be resent using SMS or MMS, depending on the content. You can turn this behavior on or off in Settings > Messages > Send As SMS. Carrier messaging rates may apply.

Verify that the Apple ID or phone number is listed in Settings > Messages > Send & Receive.

Cheers,

- Ari

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