iTunes store freezing version 11.1.3

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iTunes store freezing version 11.1.3

Hi, since updating my iTunes to version 11.1.3, I am totally unable to use the Store.

The program works fine for adding/playing music, but when I select the Store, it totally freezes up. It eventually responds to attempts at selecting store options, but takes between 5-10 minutes each time, and updates the carousel of promoted items at the top in roughly the same length of time.

I am running Windows 7 SP1 on a 64-bit system with 16GB of RAM and an i7-3770K 3.50GHz CPU.

Any help on this issue is greatly appreciated.

In a somewhat unrelated issue, I am also unable to use the about section of iTunes as the scrolling text moves so fast it becomes a blur (I've also noted that this occurs with album names when playing songs).

Windows 7

Posted on Dec 23, 2013 12:40 AM

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Answer 1

Kevin Sh

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Jan 15, 2014 4:25 PM in response to JOS_91

I have the exact issue. As soon as I click on the Store my Windows 7 PC freezes. I need help with this issue. I am running the 32 bit version of Windows 7.

Thanks,

Kevin

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Answer 2

Kevin Sh

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Jan 15, 2014 4:29 PM in response to Kevin Sh

I also get a message that an error has accured and my explorer has stopped working. iTune 11.1.3 is first crashing then freezing my system. I need help with this issue as I need to backup my iPhone.

Thanks,

Kevin

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Answer 3

iPodamus

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Jan 16, 2014 9:18 AM in response to JOS_91

I had this issue not too long ago as well. iTunes would not go to the store and new podcasts would not download. Then I realized my avg would not update and there was a problem with my internet connection.

So after went help>run diagnostics in iTunes I was told to do a winsock reset. This requires you to go into the command prompt screen. You also need to be an administrator, a full administrator, on your windows computer.

This link shows you how to enable the administrator account for windows 7 and 8:

http://www.wintips.org/enable-administrator-windows-8-windows-7/

And this link tells you how to do a winsock reset:

http://forum.thewindowsclub.com/windows-tips-tutorials-articles/35087-reset-wins ock-windows-7-a.html

Hope this helps!

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Answer 4

Kevin Sh

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Jan 21, 2014 11:52 AM in response to iPodamus

I did reset the winsock and now the program fail to load with windows 7 saying there is an error loading the program and once there is a solution I will be notified.

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Answer 5

iPodamus

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Jan 23, 2014 8:53 AM in response to Kevin Sh

You may have tried already, but migh I suggest that you uninstall and then re-install iTunes? Sometimes that helps; and that is one of the suggestions they make when you call Apple tech support.

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