Q: dont resend reset pass

Are you sure the address they have works, hasn't spam-trapped the message, and (obviously) isn't the address you can only access by loggin in with the Apple ID? If you cannot access the message, go to https://getsupport.apple.com ; click' See all products and services', then 'More Products and Services, then 'Apple ID', then 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.