My phone disconnected during a software update. As a result, it was erased. I updated this morning, so I'd like to restore that backup, but my apple id password won't unlock the backup. Please help!
iPhone 4, ITunes
Hi, blinnes.
Thank you for the question. Here are a couple resources that I would recommend going through when you have an encrypted backup.
http://support.apple.com/kb/HT4946
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
Hope this helps,
Jason H.
I can't access my iphone backup in itunes
