Q: I can't access my iphone backup in itunes

My phone disconnected during a software update. As a result, it was erased. I updated this morning, so I'd like to restore that backup, but my apple id password won't unlock the backup. Please help!

iPhone 4, ITunes

Posted on Dec 23, 2013 10:05 AM

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Q: I can't access my iphone backup in itunes

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by jason269,

jason269 Dec 25, 2013 10:38 AM in response to blinnes
Community Specialists

Dec 25, 2013 10:38 AM in response to blinnes

Hi, blinnes.

Thank you for the question. Here are a couple resources that I would recommend going through when you have an encrypted backup.

iTunes: About iOS backups
http://support.apple.com/kb/HT4946

iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162

Hope this helps,

Jason H.
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