Previous 1 2 3 4 5 6 Next 87 Replies Latest reply: Feb 8, 2015 5:11 PM by westrobt Go to original post
  • DrAppleTV Level 1 Level 1 (0 points)

    Thank You so much.  Saved by life.  what a PITA this was.  Thanks much, appreciate your effort.

  • Kittyhawksally Level 1 Level 1 (0 points)

    This worked for my iPod also. Thank you again.

  • Krisylw Level 1 Level 1 (0 points)

    Thank you Mario!

    I finally solved my problem following your instructions.

  • dango345 Level 1 Level 1 (0 points)

    Thanks so much for posting this.  It worked like a charm!  I tried several other posted suggestion without success until I found yours.

  • GiggityNH Level 1 Level 1 (0 points)

    Thanks for the help Mario!

  • johnb1884 Level 1 Level 1 (0 points)

    THIS WORKED FOR ME!

     

    I have Windows 8 Professional, Itunes 11.1.4, and an IPAD 2.  My itunes all of the sudden stopped recognizing my IPAD 2 (i think it may have started doing when i updated my Windows 8 to Windows 8.1).   i tried everything, and finally Mario's solution worked for me (see below as well):

     

    • Plug your Ipad USB cable into USB port.
    • Go to your Control Panel, click Hardware and Sound, then click Device Manager.
    • Click on Portable Devices, and you should see Apple Ipad shown (or whatever apple device your using).
    • Right-click the Apple Device your using, and choose Update Driver Software.. 
    • Click "Browse my computer for driver software." 
    • Click "Let me pick from a list of device drivers on my computer." 
    • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.) 
    • In the "Install from Disk" dialog, click the Browse button. 
    • Use this window to navigate to the following folder: 
    • C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. 
    • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead). 
    • Click OK in the "Install from Disk" dialog. 
    • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
  • Dev razz Level 1 Level 1 (0 points)

    THNX MARIO....UR SUPURB

    I JUST DID WHAT U SAID AND IT WORKED

    ONCE AGAIN THNX...

    BEFORE MY IPHONE WAS NOT RECOGNIZED AND AFTER THE STEP GIVEN BY MARIO HELPED ME.

     

    GIVEN BELOW WAS THE STEP:

     

    Reinstalling Driver from own sources c:\programs\ ...

     

    > Quote:

    • Right-click the Apple iPhone, Apple iPad, or Apple iPod entry in Device Manager and choose Update Driver from the shortcut menu.
    • Click "Browse my computer for driver software."
    • Click "Let me pick from a list of device drivers on my computer."
    • Click the Have Disk button. (If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and click next. The Have Disk button should then appear.)
    • In the "Install from Disk" dialog, click the Browse button.
    • Use this window to navigate to the following folder:
    • C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
    • Click OK in the "Install from Disk" dialog.
    • Click Next and finish the driver-installation steps. Open iTunes to verify that the device is recognized properly.
  • lukethadrummer Level 1 Level 1 (0 points)

    You legend. This actually worked. I spent hours trying to fix it and it actually worked. Thanks Mate

  • bushwacker87 Level 1 Level 1 (0 points)

    Cheers Mario, worked for me on Windows 8.1 with an iPad 2

  • JPI25 Level 1 Level 1 (0 points)

    Thank you, Mario.  Worked when all else had failed. 

  • JRCmdpa Level 1 Level 1 (0 points)

    Thank you Mario!!

  • Domualdo Level 1 Level 1 (0 points)

    Can I find an answer to the question as my I pad/phone will not sync after downloading Windows 8.1

  • AmishCake Level 5 Level 5 (7,490 points)

    Did you read the previous posts in this thread?

  • scrap4us2 Level 1 Level 1 (0 points)

    I just tried this for my iPhone 5 with windows 8.1 and when I click on ok for the install I receive an error message--the folder you specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with Windows for x64-based systems. The file is listed at usbaapl64.

     

    I have't been able to sync my iPhone since November. It would be great to be able to do that.

  • tjbro Level 1 Level 1 (0 points)

    I have tried finding the driver following these directions, but there is no Drivers file. I tried the first route and there was not "usbaapl" file so I tried the next folder and there was not drivers in the Program Files (x86) option.

     

    • C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
    • Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).

    Any help would be great!  Thank you