I purchased a cd on itunes and it contains music and videos. I have been able to download most of the songs but none of the videos have finished. It's been 2 days now and I'm not sure what to do. How can I speed this process up? Plz help
Hello Wallace,
I would be eager to download and play to the new Beyonce album as well. I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the video downloads were interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the videos do not download after following the steps in that article, I recommend trying to download the videos from your list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the following articles:
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the videos, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.
I am downloading a cd but it's been 2 days and it's still downloading. What do I do?
