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Dec 26, 2013 9:06 AM in response to mkchapinby pedro d,Hello there, mkchapin.
As simple as it may sound, the following Knowledge Base article provides good steps to try:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue persists, review this article to confirm your settings:
iOS: Understanding sounds, ringtones, and alerts
http://support.apple.com/kb/HT5800
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro
