HT204053: Sign in with your Apple ID on a new device
Learn about Sign in with your Apple ID on a new device
-
All replies
-
Helpful answers
-
Dec 26, 2013 2:46 PM in response to jostromby matt00,Hey jostrom,
Thanks for the question. I understand you are having issue relating to the iCloud account after updating to iOS 7. The following articles may help to resolve your issue:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
If you recently changed your Apple ID and did not update your Apple ID on your device:
1. Tap Skip This Step to continue.
2. After completing iOS 7 setup, go to Settings > iCloud.
3. Scroll down and tap Delete Account, then enter your previous Apple ID and password.
4. If your Apple ID or password are not accepted, follow the steps in iOS 7: If you're asked for your previous Apple ID when signing out of iCloud.
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
https://support.apple.com/kb/TS5223
3. Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't work, try these steps:
1. Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
2. Tap Settings > iCloud and try to sign out.
3. Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
4. Tap Settings > iCloud and sign in with the new Apple ID.
Thanks,
Matt M.
-
Jul 29, 2016 8:02 AM in response to matt00by doggerRob,Cannot change email address to previous one used as Apple will not allow change without verifying the previous email address. They insist on sending a code to the old address and you need to enter it before address is changed. What if old email address is no longer valid????
-
Jul 29, 2016 10:49 AM in response to doggerRobby Eric Root,You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.
There is a contact link.