1 Reply Latest reply: Dec 26, 2013 8:27 AM by matt00
Tara-eve Level 1 Level 1 (0 points)

I recently purchased a song and then decided half way through I wanted to purchase the album. For some reason the original song I downloaded in my music won't play but the rest of the album will. Any ideas on how to resolve? Second time this has happened.


iPhone 4S
  • Community Specialists Community Specialists (4,000 points)

    Hey Tara-eve,

     

     

    That definitely sounds frustrating. If the song is not playing fully in iTunes, it might not have downloaded completely. See the following article:

     

    Songs in iTunes may not play back completely

    http://support.apple.com/kb/TS4357

     

    Symptoms

     

    Occasionally, if a song purchased from the iTunes Store on a Mac or PC was not downloaded completely, the song may not play back fully. The song may abruptly stop during playback, and iTunes may start playing the next song in your library or playlist.

     

    Resolution

     

    If iTunes in the Cloud is available in your country, try the following steps to resolve the issue:

     

    1. Delete the purchased song that is exhibiting the problem from your iTunes library.

    2. Click on the Purchased link in the iTunes Store to view your previously purchased music.

    3. Download your previously purchased song from this list.

     

    Note: iTunes in the Cloud, which allows you to download previously purchased songs from the iTunes Store, is not available in every country. Learn if iTunes in the Cloud is offered in your country

     

    Thanks,

     

    Matt M.