Outgoing Mail Server Behavior

Question

Level 2

412 points

Outgoing Mail Server Behavior

I'm stumped and I don't know how to fix my issue.

I have an Exchange Server account for work and I too am experiencing the bug issues after upgrading to Mavericks. However, my iMac and MacBook Air are behaving differently. On my iMac, the account is online, but the MacBook Air, the acount is continously offline and i can't get any emails at all. I've tried deleting the account and creating a new one and it's still offline.

The one key thing that I did notice is that under mail > accounts > account information, the "Outgoing Mail Server" shows "Exchange, Offline" on my MacBook Air, on my iMac, it only shows "Exchange.

Does anyone know how I can fix this Outgoing Mail Server issue? If I try to edit the server, the Exchange server list never shows up.

Thanks in advance for everyone's help!

iMac (27-inch Mid 2011), Mac OS X (10.7.3), Pegasus Thunderbolt RAID 12TB

Posted on Dec 24, 2013 4:31 AM

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Answer 1

Dec 24, 2013 4:45 AM in response to Brian Tesoro

http://support.apple.com/kb/TS3276

It may just be a setting, have a look and see if one of these two links are of any help at all.

http://support.apple.com/kb/HT1277

The bottom link has the settings.

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Answer 2

Brian Tesoro Author

Level 2

412 points

Dec 24, 2013 7:30 AM in response to Donald Morgan

Hi Donald,

Exchange server configuration is practically automatic and the settings are the same for both computers. Like I mentioned above, if there is a way to edit the exchange server smtp list, it would solve my problem.

I have a feeling it's a .plist or some preference file that I may need to delete somewhere, but it's too tricky to start erasing those files in the library folder.

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Answer 3

Linc Davis

Level 10

209,547 points

Dec 24, 2013 12:24 PM in response to Brian Tesoro

From the Mail menu bar, select

Window ▹ Connection Doctor

Look for the problem SMTP (outgoing mail) account in the window that opens. Double-click it. Another window will open, showing a list of all the outgoing mail accounts. One will be selected. Compare the settings with what you have on the other Mac.

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Answer 4

Brian Tesoro Author

Level 2

412 points

Dec 24, 2013 2:15 PM in response to Linc Davis

The settings are the same. The problem is and I'm not familiar with the protocols for an exchange account, when you try to edit the smtp server list, the one that techincally exchange uses doesn't show on the list as an option. The same is true on the other Mac.

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Answer 5

Linc Davis

Level 10

209,547 points

Dec 24, 2013 4:29 PM in response to Brian Tesoro

From the Mail menu bar, select

Mailbox ▹ Take All Accounts Online

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