User profile for user: M.Ingram
M.Ingram Author
User level: Level 1
4 points

"An error has occurred" "There is not enough disk space available to install BioShock3"

Spec:

  • OS Mavericks
  • 120GB SSD with 52GB free (confirmed via About this Mac and Daisy Disk): 43% free
  • 12GB Ram


Issue:

  1. Purchased a 29.32GB game
  2. Downloaded without enough hard drive space
  3. Deleted items until had 52GB free,
  4. Still receiving the error message "An error has occurred" "There is not enough disk space available to install BioShock3"



Basic remediation:

  • Have restarted the app store
  • Have restarted the computer
  • Have turned off Time Machine
  • Have seen previous versions of OSX have a .com.apple.appstore cache file in the Library but unable to locate on Mavericks


I considered I'd need at least double the file size to unpackage but I successfully installed this on my MBAir with only 20GB free.


Having looked online I've read a number of threads, so am aware I blatantly look like I'm duping effort without research but haven't found many different solutions to try - would appreciate if people could point me in the right direction so I can get my friends kids playing this over Xmas (Spot the emotional blackmail)


Thanks, and for what it's worth folks... have a good Christmas.


Marc.

Posted on Dec 24, 2013 5:30 AM

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5 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Dec 24, 2013 3:59 PM in response to M.Ingram

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Select

/var/log ▹ install.log

from the hierarchical list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).


If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. Don't post more than is requested.

Please do not indiscriminately dump thousands of lines from the log into this discussion.


Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

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User profile for user: M.Ingram
M.Ingram Author
User level: Level 1
4 points

Dec 25, 2013 3:22 AM in response to Linc Davis

Excellently concise directions Linc - thank you.


Searching on the game name in the install log I have isolated the below, which was the only search result. Subsequent attempts to install the game post deletion of additional files do not seem to be present in the log. IE not only is the below the only instance of "BioShock" I re-attempted to install the game now with the log open to see a new entry recorded to the bottom of the log and get idea's of what else I could search on. No additional rows of data were recorded.


Apologies if this is missing data or contains unecesary data, I am unfamiliar with log files and where they start and end... but Im hoping this should be what someone needs.


Thank you again for your time and help on this - especially at this time of year.


Marc.




Dec 21 16:21:33 iMac-(IMAC ID).local installd[329]: PackageKit: Adding client PKInstallDaemonClient pid=290, uid=501 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)

Dec 21 16:21:34 iMac-(IMAC ID).local storeagent[290]: PackageKit: Enqueuing install with boosting

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: ----- Begin install -----

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: request=PKInstallRequest <1 packages, destination=/>

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: packages=(

"PKLeopardPackage <file:///var/folders/xh/zsdtrhmx3nlgkk6q6f75hcf40000gn/C/com.apple.appstore/658 448783/mzps6515944902714794369.pkg#com.aspyr.bioshock3.appstore.pkg>"

)

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: Install Failed: Error Domain=NSCocoaErrorDomain Code=640 "You can’t save the file “Mac SSD” because the volume “Mac SSD” is out of space." UserInfo=0x7fed3309a100 {NSFilePath=/} {

NSFilePath = "/";

}

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: Running idle tasks

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: Done with sandbox removals

Dec 21 16:21:34 iMac-(IMAC ID).local installd[329]: PackageKit: Removing client PKInstallDaemonClient pid=290, uid=501 (/System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/s toreagent)

Dec 21 16:21:35 iMac-(IMAC ID).local installd[329]: PackageKit: Sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/241B49 99-4B3F-42CF-A841-A82DC676F87C.sandbox: relevance 21188

Dec 21 16:21:35 iMac-(IMAC ID).local installd[329]: PackageKit: Sandbox /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/EA5C0A CE-04BA-467E-9024-599A43D2E335.sandbox: relevance 314

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User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,739 points

Dec 25, 2013 9:34 AM in response to M.Ingram

If "Mac SSD" is not the startup volume, unmount it and try again. Otherwise see below.


Back up all data.

Quit the App Store if it's running. Force quit if necessary.

Please triple-click anywhere in the line below on this page to select it:

defaults write -app "App Store" ShowDebugMenu YES

Copy the selected text to the Clipboard by pressing the key combination command-C.


Launch the Terminal application in any of the following ways:


☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.


Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.

Wait for a new line ending in a dollar sign (“$”) to appear below what you entered. You can then quit Terminal.


Launch the App Store. There should now be a menu labeled Debug in the menu bar at the top of the screen. From that menu, select

Reset Application


Quit again and relaunch. Test.

Optionally, remove the Debug menu by quitting the App Store and entering the command below in the same way as before:

defaults delete -app "App Store" ShowDebugMenu

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"An error has occurred" "There is not enough disk space available to install BioShock3"

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