HT201570: Find the serial number of your iPod

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Bradluck
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Q: iPod won't slide to unlock

iPod touch will not respond. Will not slide to unlock. Brand new and haven't synced to a computer yet

iPod touch

Posted on Dec 24, 2013 7:39 AM

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Bradluck

Q: iPod won't slide to unlock

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  • Helpful answers

  • by jeremy_v,

    jeremy_v jeremy_v Dec 26, 2013 10:22 AM in response to Bradluck
    Community Specialists
    Dec 26, 2013 10:22 AM in response to Bradluck

    Hi Bradluck,

     

    Thanks for visiting Apple Support Communities.

     

    If your iPod touch is not responding, try these steps first:

    1. Restart your device
      • Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
      • If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.

    2. Clean the screen with a soft, slightly damp, lint-free cloth.

    3. Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.

    4. If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.

    You can find the article with these steps here:

     

    iPhone, iPad, iPod touch: Troubleshooting touchscreen response

    http://support.apple.com/kb/ts1827

     

    If the issue persists, next try restoring the iPod touch using iTunes:

     

    iTunes: Restoring iOS software

    http://support.apple.com/kb/HT1414

     

    Cheers,

     

    Jeremy