iPod won't slide to unlock
iPod touch will not respond. Will not slide to unlock. Brand new and haven't synced to a computer yet
iPod touch
User profile for user:
jeremy_v
User level:
Community Specialist
Hi Bradluck,
Thanks for visiting Apple Support Communities.
If your iPod touch is not responding, try these steps first:
- Restart your device
- Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
- If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
- If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
You can find the article with these steps here:
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
If the issue persists, next try restoring the iPod touch using iTunes:
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Cheers,
Jeremy