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I made a purchase in an app and it didn't go through but it took money from my iTunes account, how do I get my money back?

I made a purchase in an app and the app didn't give me the purchase, but took money from my iTunes account. How do I get my money back?

iPhone 4, iOS 7.0.4

Posted on Dec 24, 2013 7:42 AM

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Question marked as Best reply

Posted on Dec 26, 2013 10:05 AM

Hi Epic Awesome16,


Thanks for visiting Apple Support Communities.


If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933


Cheers,


Jeremy

1 reply
Question marked as Best reply

Dec 26, 2013 10:05 AM in response to Epic Awesome16

Hi Epic Awesome16,


Thanks for visiting Apple Support Communities.


If you were charged for an In-App Purchase that you did not receive, first try reporting an issue with your purchase using the steps in this article:


How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

http://support.apple.com/kb/HT1933


Cheers,


Jeremy

I made a purchase in an app and it didn't go through but it took money from my iTunes account, how do I get my money back?

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