I have forgotten the answers to my security questions

I have forgotten my Apple ID security answers also not sure if I have set up a recovery email address and what it is

Posted on Dec 25, 2013 6:42 AM

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1 reply

Dec 25, 2013 7:57 AM in response to Tasha0506

If you follow the steps half-way down the HT5312 page that you posted from then you will be able to tell if you have a rescue email address on your account - if you get the reset link as described on that page then you do (and if you know what the full email address is).


If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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I have forgotten the answers to my security questions

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