iPad air password issues

Hey Kjlbrt!

I have an article for you that will help you troubleshoot this issue with your iPad passcode:

iOS: Forgotten passcode or device disabled after entering wrong passcode

http://support.apple.com/kb/ht1212

Thanks for being a part of the Apple Support Communities!

Regards,

Braden

Try this first - I saw a recent post where a user with the same problem after an iOS update used his Apple ID password.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.

If the iPad was running iOS 7, iCloud: Find My iPhone Activation Lock in iOS 7

http://support.apple.com/kb/HT5818

How can I unlock my iPad if I forgot the passcode?

http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html

iOS: Device disabled after entering wrong passcode

http://support.apple.com/kb/ht1212

How can I unlock my iPad if I forgot the passcode?

http://tinyurl.com/7ndy8tb

How to Reset a Forgotten Password for an iOS Device

http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device

Using iPhone/iPad Recovery Mode

http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm

You may have to do this several times.

Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.

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‘iPad is disabled’ fix without resetting using iTunes

Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.

I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).

Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:

1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.

2. Open iTunes with the iPad disconnected.

3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.

4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).

5. Click ‘Setup as new iPad’ and then click restore.

6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.

7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.

8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.

If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.

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Try it and good luck. You have nothing more to lose if it doesn't work for you.

 Cheers, Tom 😉

I have a new Air 2. I synced it once with iTunes on my PC. After this, I updated the iOS to the latest version. Several days later, it connected wirelessly with iTunes on my PC. After this, I could not enter my passcode - I enter it, and the 4 buttons fill in - and then suddenly empty, saying I need to enter my passcode. I did not change my passcode - so why is it suddenly not accepting it? If others are having a problem with their passcodes after updating to the latest iOS - how can we let Apple know that there is a problem???

BTW - I also tried to sync up with the PC I used to sync with the first time. BUT - it wanted me to enter a passcode in my Air 2 - before it would sync. So that avenue didn't work.